Account Management and Upselling
Sales region UAE, Oman, Qatar, Kuwait, Bahrain and KSA
Role purpose
Manage and grow customer accounts through strong client relationships, account planning and upselling. Develop and close both existing and new deals while maintaining customer satisfaction and long term account value.
Key responsibilities
• Manage assigned accounts and maintain relationships with business stakeholders, decision makers and procurement teams.
• Build account plans that identify customer priorities, growth opportunities and actions to strengthen retention.
• Identify and close upselling opportunities and develop both existing and new deals within the assigned portfolio.
• Lead commercial discussions, prepare proposals and negotiate agreements in coordination with relevant internal teams.
• Coordinate with delivery and support teams to track commitments, resolve escalations and support customer satisfaction.
• Maintain accurate CRM records, account reviews, opportunity pipelines and sales forecasts against assigned targets.
Experience and skills
• Relevant experience in account management and enterprise software or IT services sales, with evidence of growing existing accounts.
• Strong relationship management, account planning, commercial negotiation and stakeholder communication skills.
• Ability to identify upselling opportunities and coordinate across sales, delivery and support; GCC market experience is preferred.
Targets and performance review
Review period Minimum target achievement
Q1 50% of the assigned target
H1 onwards 70% of the assigned target
Additional measures include account revenue growth, upselling results, customer retention, pipeline quality and forecast accuracy.
If the required quarterly target is not achieved, only one additional quarter will be considered as a notice period, particularly during the first two years of employment. Formal notice and subsequent employment decisions are subject to company policy, the employment contract and applicable local requirements
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Client of Xperts4 · Abu Dhabi - United Arab Emirates
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