Manager - Learning & Development

• Conduct regular training-needs assessments across Business Services. • Identify capability gaps from performance, client feedback, QA findings and business requirements. • Develop annual and quarterly training plans aligned with business priorities. • Maintain training requirements by role and function. • Develop and deliver structured induction programs for new employees. • Ensure new joiners understand Vistas Global, Business Services, policies, processes and service expectations. • Coordinate role-specific onboarding with Unit Heads and functional managers. • Maintain onboarding completion records. • Train recruitment teams on sourcing, screening, interviewing, candidate management and client requirements. • Develop practical recruitment training modules. • Run refresher sessions based on delivery gaps and recruiter performance. • Support improvement in recruitment quality, productivity and turnaround time. • Develop and deliver training on prospecting, client engagement, sales communication and opportunity management. • Train teams on cross-selling, upselling and account growth. • Support proposal, presentation and negotiation capability. • Conduct refresher and coaching sessions based on performance requirements. • Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field. • Professional training or facilitation certification preferred. • 7+ years of relevant experience in training, learning and development, capability building or operational training. • Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred. • Experience developing training modules, assessments and learning materials. • Strong understanding of adult learning principles and practical workplace training. • Strong facilitation, presentation and communication skills. • Ability to conduct training-needs analysis and measure training effectiveness. • Ability to use performance data and feedback to identify capability gaps and recommend development actions. • Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads. • Strong planning, coordination and stakeholder-management skills.