Waiter/Waitress

The Waiter/Waitress will be responsible for delivering exceptional guest service by ensuring prompt and accurate food and beverage delivery, maintaining a welcoming atmosphere, and addressing guest needs. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a team-oriented, fast-paced environment. Key Responsibilities • Present menus, answer questions, and provide recommendations based on guest preferences. • Take accurate food and beverage orders and ensure special requests or dietary needs are communicated to the kitchen. • Serve food and drinks promptly, ensuring the correct presentation and temperature. • Input orders into the restaurant s POS system accurately. • Monitor tables to ensure guest satisfaction throughout their dining experience. • Coordinate with the kitchen and bar staff to ensure timely delivery of orders. • Build rapport with guests to encourage repeat visits. • Handle guest concerns or complaints professionally, escalating to management if necessary. • Provide information about promotions, special events, or new menu items. • Assist colleagues during busy periods to maintain smooth service. • Work closely with the kitchen, bar, and other staff to ensure a cohesive guest experience. • Participate in team meetings and provide feedback for service improvements. • Ensure the food service areas and workstations are clean and organized. • Follow all health and safety guidelines regarding food handling and hygiene. • Inform kitchen staff of any feedback or issues reported by customers. • Prepare tables before service, including setting up utensils, napkins, and glassware. • Regularly check on guests, refill beverages, and promptly clear empty dishes. • Ensure tables are cleaned and reset for the next guests efficiently. • Previous UAE experience in a restaurant or food service role is preferred. Key Competencies • Strong communication skills. • Ability to multitask and work in a fast-paced environment. • Attention to detail, especially in food presentation and order accuracy. • Physical Demands: Ability to stand and walk for extended periods, and lift and carry heavy trays of food. • Team Player: Willingness to assist both the kitchen and service teams to ensure smooth dining service.