Specialist Documentation (Banking)

• Prepare facility letters and security documents for conventional and Islamic facilities with accuracy and within agreed timelines. • Review executed standard and non-standard documents, verify signatory authority/capacity, check existing security documentation, arrange for relevant pledge registrations and FRS finalization on completion of CPs,for limit release. • Ensure document preparation, verification, lodgment and charge registration activities are completed in line with CRAD operating framework, PFDs and approval terms. • Prepare FRS/EFRS and related records with accuracy and share auto generate Booking Sheet (nCino) with relevant stakeholders. • Support collateral pledge, registration, release and related collateral record updates. • Ensure accuracy in internal and external MIS, reports and stakeholder submissions. • Ensure activities comply with policies, procedures, internal circulars, CRAD operating framework and regulatory requirements. • Identify documentation deficiencies, exceptions and associated risks, and escalate or resolve in a timely manner. • Ensure audit, QA and INA observations are addressed within timelines. • Coordinate with Group Legal for non-standard or bespoke documents and documentation clarifications. • Review pending items daily and drive closure before end of day where feasible. • Revalidate approval authority and compliance requirements before processing documentation. • Provide timely and accurate responses to business units, GCD, INA and other stakeholders. • Support smooth business processing by resolving documentation and lodgment issues with minimal disruption. • Take ownership and handle stakeholder queries, complaints, reports and follow-ups in line with agreed service standards. • Participate in UAT, project implementation and process improvement initiatives assigned by management. • Contribute ideas to improve controls, quality, productivity and automation of manual activities. • Support departmental transformation, reporting enhancements and tracking mechanisms. • Build technical and soft skills through internal and external learning programs. • Maintain awareness of procedures, products, systems and legal/documentation requirements relevant to the role. • Complete all mandatory training within required timelines and apply learning to improve work quality. • Bachelor's degree in Communications, English, Technical Writing, Finance, or a related field. • Minimum 5+ years of experience in technical writing or documentation within the banking or financial services industry. • Proven ability to understand and explain complex financial products, processes, and regulatory requirements. • Proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word, or similar.