Technical Writer

· Develop, review, and maintain Technology policies, procedures, SOPs, governance documents, and operational standards. · Translate business, governance, compliance, and regulatory requirements into clear, practical, and controlled documentation. · Support policy and SOP inventory reviews, document rationalization, ownership validation, and version-control activities. · Draft and maintain governance frameworks, attestation processes, learning and awareness materials, compliance-monitoring procedures, and supporting artefacts. · Work closely with Technology, IT GRC, Risk, Compliance, Audit, and business stakeholders to capture requirements and document approved processes. · Manage document review, approval, publication, and change-control cycles. · Maintain controlled document repositories, evidence registers, document inventories, and revision histories. · Ensure documentation remains consistent, aligned to approved standards, and suitable for audit and regulatory review. • Required Skills · Proven experience in policy, procedure, SOP, governance, or technical documentation within banking or another regulated environment. · Strong technical and business writing skills with the ability to simplify complex governance, compliance, and operational concepts. · Experience developing policies, procedures, standards, operating manuals, governance frameworks, and process documentation. · Understanding of document governance, version control, review, approval, and publication processes. · Familiarity with governance, compliance, audit, risk, and control-management practices. · Strong stakeholder-interviewing and information-gathering skills. · High attention to detail, quality assurance, consistency, and traceability. · Strong documentation-management and evidence-management capabilities. · Experience working with JIRA, Confluence, SharePoint, and document repositories. Key Deliverables · Technology policy, procedure, and SOP documentation. · Governance frameworks, standards, and supporting artefacts. · Attestation, awareness, and compliance-monitoring documentation. · Policy and SOP inventory, ownership records, and document registers. · Controlled templates, process documentation, and working instructions. · Document repository structure, index, version history, and change log. · Audit and regulatory evidence documentation. · Review-ready and approval-ready controlled documents. Certifications Technical writing or documentation certification (preferred); ITIL 4 Foundation (preferred)