Senior Officer / HR - /

Job Purpose: Responsible for maintaining a positive, productive, and compliant working environment across Karwa Motors by effectively managing employee relations, workplace concerns, disciplinary matters, employee welfare initiatives, and HR policy implementation. The role serves as a key point of contact between employees, management, and the Human Resources Department, ensuring fair treatment, consistent application of company policies, and compliance with Oman Labour Law. The position plays an essential role in supporting employee engagement, workforce stability, and operational continuity within a manufacturing environment, with particular emphasis on addressing the requirements of both blue-collar and white-collar employees across the company's operations. Reporting to: Head of HR Department. Work Location: Duqm Key Roles and Responsibilities: 1. Serve as the primary HR contact for employee relations matters, address employee concerns, promote a positive workplace culture, and maintain effective relationships with employees and line managers. 2. Receive, assess, document, and resolve employee grievances, workplace conflicts, and complaints fairly, objectively, and within established timelines. 3. Coordinate employee investigations, disciplinary hearings, and corrective actions in accordance with approved company procedures and applicable Oman Labour Law, ensuring confidentiality and proper documentation. 4. Ensure employee relations practices comply with Oman Labour Law, applicable regulations, company policies, and relevant Oman Investment Authority (OIA) governance requirements. 5. Monitor attendance, punctuality, absenteeism, and leave compliance; identify irregularities, coordinate corrective measures, and recommend improvements to workforce discipline. 6. Monitor employee welfare and working conditions, coordinate with relevant departments to address workplace and accommodation concerns and recommend initiatives to improve employee well-being and satisfaction. 7. Lead employee engagement activities, satisfaction surveys, recognition programs, and internal communications to strengthen organizational culture, teamwork, and employee retention. 8. Support employee relations throughout the employment lifecycle, including onboarding, probation, internal transfers, exit interviews, and separation, ensuring compliance with established HR procedures. 9. Prepare periodic employee relations reports, maintain case trackers, analyze trends in grievances, absenteeism, disciplinary matters, and turnover, and recommend corrective and preventive actions. 10. Collaborate with HR Management, Legal & Compliance, Administration, HSE, Operations, and line managers to address workforce issues, improve HR processes, support policy implementation, and achieve organizational objectives. 11. Any other HR responsibilities assigned by line manager. Educational Qualifications & Experience: Bachelor s degree in human resources management, Business Administration, Industrial Relations, Organizational Management, or a closely related field from a recognized university. Relevant professional HR certifications are considered an advantage. At least four (4) years of relevant professional experience in Human Resources or Employee Relations within manufacturing or industrial companies in Oman. Demonstrated hands-on experience in managing employee grievances, disciplinary matters, workplace disputes, attendance issues, and employee welfare activities. Practical experience working in a factory-based or industrial environment with a diverse workforce comprising both blue-collar and white-collar employees. Proven knowledge of Oman Labour Law and its application to employment relations, employee rights, disciplinary procedures, and workplace compliance. Experience coordinating with operational departments, production supervisors, and management on workforce-related matters.