Pool Attendant Resort - Pool Services

About the Position: Wynn Al Marjan Island is currently seeking a Pool Attendant Resort - Pool Services to join the resort s Pool Services team. The primary duties and responsibilities of this role are: • Greet guests warmly upon arrival and provide a genuine, polished, and personalized first impression. • Assist guests with seating arrangements, lounger and umbrella positioning, and special requests. • Provide towels, water, and other amenities promptly and courteously throughout the guest s visit. • Anticipate guest needs and proactively offer assistance before requests are made. • Respond to guest inquiries and resolve minor issues with professionalism, discretion, and care. • Use guest names and preferences whenever possible to enhance personalization and recognition. • Maintain a consistently approachable, attentive, and professional presence throughout the pool areas. • Support VIP guests and specific poolside service arrangements with discretion and attention to detail. • Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards, supervisors, and operational teams. • Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards. • Set up, arrange, and maintain pool loungers, umbrellas, towels, and other amenities in the pool areas in line with presentation standards. • Ensure the pool deck and surrounding areas remain clean, organized, safe, and free of hazards throughout the day. • Conduct regular walkthroughs of the pool deck to monitor cleanliness, organization, guest comfort, and presentation standards. • Reset loungers, daybeds, and cabanas between guests to maintain a consistently pristine poolside appearance. • Assist with VIP arrivals, special requests, celebrations, and personalized poolside arrangements. • Support daily opening, operating, and closing procedures for the pool areas as assigned. • Identify and report maintenance issues, equipment faults, cleanliness concerns, or guest experience opportunities. • Ensure all guest areas maintain a luxury appearance consistent with Wynn standards. • Assist during special events, activations, peak periods, and high-volume operating conditions. • Maintain inventory of towels, amenities, and poolside supplies, and report replenishment needs in a timely manner. • Complete required checklists, track sheets, and operational documentation accurately and on time. • Use departmental radios, communication tools, and operational applications effectively. • Communicate operational updates, stock levels, and guest information to supervisors and colleagues. • Maintain confidentiality of guest information and company records. • Promote pool, cabana, daybed, food and beverage, and resort offerings through confident and courteous guest engagement. • Identify opportunities to enhance guest experiences through available services, amenities, and experiences. • Assist in promoting premium seating, cabanas, daybeds, and poolside experiences where appropriate. • Support departmental revenue initiatives through product awareness and attentive guest interaction. • Collaborate with Food and Beverage and operational teams to maximize utilization of revenue-generating poolside areas. • Support lifeguards and the Pool Services team in maintaining a safe, clean, and enjoyable pool environment. • Maintain positive working relationships with colleagues across Pool Services, Food and Beverage, Housekeeping, Security, Resort Services, and other departments. • Communicate guest preferences, special requests, and operational information clearly and in a timely manner. • Participate actively in departmental meetings, briefings, training programs, and development initiatives. • Support colleagues during peak business periods and changing operational requirements. • Contribute to a positive, collaborative, and service-focused working environment. • High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred. • Lifeguard, pool safety, or first aid certification is an advantage. • Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred. • Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred. • Consistently deliver service in accordance with Forbes Five-Star standards. • Basic knowledge of pool, seating, or guest management systems preferred. • Working knowledge of Microsoft Office applications preferred. • Ability to learn and effectively use departmental software, communication systems, and operational tools. • Familiarity with luxury hospitality service standards preferred. • Excellent verbal communication and interpersonal skills. • Strong guest engagement and relationship-building abilities. • Professional appearance and demeanour consistent with luxury hospitality standards. • Strong organizational and multitasking skills. • Ability to remain composed, courteous, and professional in a fast-paced outdoor environment. • Strong attention to detail and awareness of guest and safety needs. • Ability to work flexible schedules including weekends, holidays, and evenings. • Ability to confidently engage and interact with a diverse international clientele.