Ambassador - Pool Services

About the Position: Wynn Al Marjan Island is currently seeking an Ambassador Pool Services to join the resort s Pool Services team. The primary duties and responsibilities of this role are: • Greet guests upon arrival at the pool area and assist with seating, towels, and amenities. • Provide personalized service by anticipating guest needs and offering recommendations for poolside services. • Act as a liaison between guests and other departments (e.g., F&B, housekeeping, spa) to coordinate requests. • Monitor guest satisfaction and respond promptly to inquiries, feedback, or concerns. • Assist with cabana check-ins, reservations, and VIP guest arrangements. • Support poolside events and activations, ensuring guests are informed and engaged. • Maintain a clean, organized, and welcoming pool environment. • Ensure qualitative Forbes Five-Star standards are delivered. • Collaborate with lifeguards, attendants, and receptionists to ensure smooth operations. • Promote resort offerings and assist in upselling premium poolside experiences. • Maintain accurate records of guest preferences and service interactions. About You: The ideal candidate for this position will have the following experience and qualifications: • High school diploma or equivalent; hospitality or customer service training preferred. • Minimum 2 years of experience in guest relations, front office, or luxury hospitality. • Excellent communication and interpersonal skills. • Strong attention to detail and a proactive service mindset. • Ability to work outdoors in a fast-paced environment. • Flexible schedule including weekends and holidays. • Multilingual skills are a plus.