Host / Hostess - Pool Services

About the Position: Wynn Al Marjan Island is currently seeking an Host / Hostess Pool Services to join the resort s Pool Services team. The primary duties and responsibilities of this role are: • Welcome guests warmly upon arrival and provide a genuine, polished, and personalized first impression. • Serve as a visible floor-based point of contact for guests entering and moving throughout the pool and beach areas. • Escort guests to assigned loungers, daybeds, cabanas, beach seating, or other designated locations. • Assist guests with seating, towels, umbrellas, basic setup needs, and initial orientation to the pool and beach experience. • Explain available facilities, amenities, services, dining options, recreation activities, and daily programming to arriving guests. • Continuously circulate through assigned zones to engage with guests, identify service opportunities, and support guest comfort. • Anticipate guest needs and proactively offer assistance before requests are made. • Use guest names and preferences whenever possible to enhance personalization and recognition. • Monitor guest satisfaction and communicate service opportunities or concerns to leadership and operational teams. • Handle guest concerns professionally and coordinate service recovery with the leadership team when required. • Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards. • Maintain a consistently approachable and professional presence throughout the pool and beach operation . • Manage seating flow and assist with lounge, daybed, cabana, and beach seating assignments in accordance with operational procedures. • Coordinate guest arrivals and seating requirements with the Pool Concierge, Cabana Receptionist, Pool Attendants, Food & Beverage teams, and Management. • Monitor seating availability, occupancy, guest movement, and operational readiness throughout the day. • Support efficient utilization of loungers, daybeds, cabanas, premium seating locations, and guest service areas. • Assist with VIP arrivals, casino guest arrivals, special requests, celebrations, and personalized guest arrangements. • Conduct regular walkthroughs of pool and beach areas to ensure cleanliness, organization, guest comfort, and presentation standards. • Identify and report any service gaps, maintenance issues, cleanliness concerns, or guest experience opportunities. • Ensure all guest areas maintain a luxury appearance consistent with Wynn standards. • Support daily opening, operating, and closing procedures as assigned. • Assist during special events, activations, peak periods, and high-volume operating conditions • Maintain accurate records of guest preferences, seating notes, special requests, and service observations as applicable. • Complete required reports, checklists, track sheets, and operational documentation accurately and on time. • Assist with guest flow reporting, seating utilization tracking, and communication of operational updates. • Use departmental systems, radios, communication tools, and operational applications effectively. • Maintain confidentiality of guest information, guest profiles, and company records . • Promote pool, beach, recreation, wellness, cabana, daybed, and resort offerings through confident guest engagement. • Identify opportunities to enhance guest experiences through available services, amenities, and experiences. • Assist in promoting premium seating experiences, cabanas, daybeds, special events, and resort activities where appropriate. • Support departmental revenue initiatives through product awareness, guest interaction, and operational coordination. • Collaborate with operational teams to maximize utilization of revenue-generating seating and guest experience areas. • Maintain positive working relationships with colleagues across Pool Services, Food & Beverage, Housekeeping, Security, Resort Services, Spa, and other departments. • Communicate guest preferences, special requests, seating updates, and operational information clearly and in a timely manner. • Participate actively in departmental meetings, briefings, training programs, and development initiatives. • Support colleagues during peak business periods and changing operational requirements. • Contribute to a positive, collaborative, and service-focused working environment. About You: The ideal candidate for this position will have the following experience and qualifications: • High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred. • Minimum one (1) year of experience in hospitality, guest services, restaurants, beach clubs, recreation, or luxury resort operations preferred. • Previous luxury hotel, resort, beach club, pool, recreation, front-of-house, or guest-facing floor operation experience preferred. • Consistently deliver service in accordance with Forbes Five-Star standards • Basic knowledge of reservation, seating, or guest management systems preferred. • Working knowledge of Microsoft Office applications preferred. • Ability to learn and effectively use departmental software, communication systems, and operational tools. • Excellent verbal communication and interpersonal skills. • Strong guest engagement, hosting, and relationship-building abilities. • Professional appearance and demeanour consistent with luxury hospitality standards. • Strong organizational and multitasking skills. • Ability to remain composed, courteous, and professional in a fast-paced outdoor environment. • Strong attention to detail and awareness of guest needs. • Ability to work flexible schedules including weekends, holidays, and evenings. • Ability to confidently engage and interact with a diverse international clientele.