Cabana Attendant - Pool Services

About the Position: Wynn Al Marjan Island is currently seeking a Cabana Attendant Pool Services to join the resort s Pool Services team. The primary duties and responsibilities of this role are: • Greet cabana guests warmly upon arrival and provide a genuine, polished, and personalized first impression. • Escort guests to their reserved cabanas and orient them to cabana features, amenities, and services. • Set up and replenish cabana amenities including towels, water, refreshments, and welcome items promptly and courteously. • Assist guests with lounger and shade positioning, special requests, and personalized cabana arrangements. • Anticipate guest needs and proactively offer assistance before requests are made. • Coordinate food and beverage orders for cabana guests with the relevant service teams and follow up on delivery. • Respond to guest inquiries and resolve minor issues with professionalism, discretion, and care. • Use guest names and preferences whenever possible to enhance personalization and recognition. • Maintain a consistently attentive, discreet, and professional presence across the cabana and pool areas. • Support VIP guests and cabana-specific service arrangements with discretion and attention to detail. • Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards, supervisors, and operational teams. • Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards. • Set up, arrange, and maintain cabanas with loungers, towels, cushions, refreshments, and amenities in line with presentation standards. • Ensure cabanas, the pool deck, and surrounding areas remain clean, organized, safe, and free of hazards throughout the day. • Prepare cabanas ahead of reservations and reset them between guests to maintain a consistently pristine appearance. • Monitor cabana occupancy, reservation schedules, and readiness in coordination with the Pool Concierge and leadership. • Conduct regular walkthroughs of cabana and pool areas to monitor cleanliness, organization, guest comfort, and presentation standards. • Assist with VIP arrivals, special requests, celebrations, and personalized cabana arrangements. • Support daily opening, operating, and closing procedures for the cabana operation as assigned. • Identify and report maintenance issues, equipment faults, cleanliness concerns, or guest experience opportunities. • Ensure all guest areas maintain a luxury appearance consistent with Wynn standards. • Assist during special events, activations, peak periods, and high-volume operating conditions. • Maintain inventory of towels, refreshments, amenities, and cabana supplies, and report replenishment needs in a timely manner. • Complete required checklists, track sheets, cabana reservation records, and operational documentation accurately and on time. • Use departmental radios, communication tools, and operational applications effectively. • Communicate operational updates, stock levels, and guest information to supervisors and colleagues. • Maintain confidentiality of guest information and company records. • Promote cabana rentals, daybeds, premium poolside experiences, food and beverage, and resort offerings through confident and courteous guest engagement. • Identify opportunities to enhance guest experiences and encourage cabana upgrades, extensions, and add-on amenities where appropriate. • Communicate cabana packages, pricing, and inclusions accurately to guests. • Support departmental revenue initiatives through product awareness and attentive guest interaction. • Collaborate with Food and Beverage and operational teams to maximize utilization and revenue of cabanas and premium seating. • Support lifeguards and the Pool Services team in maintaining a safe, clean, and enjoyable cabana and pool environment. • Maintain positive working relationships with colleagues across Pool Services, Food and Beverage, Housekeeping, Security, Resort Services, and other departments. • Communicate guest preferences, special requests, and operational information clearly and in a timely manner. • Participate actively in departmental meetings, briefings, training programs, and development initiatives. • Support colleagues during peak business periods and changing operational requirements. • Contribute to a positive, collaborative, and service-focused working environment. About You: The ideal candidate for this position will have the following experience and qualifications: • High school diploma or equivalent required; certifications in Hospitality, recreation, pool operations, or guest service-related certifications preferred • Lifeguard, pool safety, or first aid certification is an advantage • Lifeguard Instructor / Trainer certification and First Aid / CPR / AED Instructor certification required or strongly preferred. • Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred. • Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred. • Basic knowledge of pool, seating, or guest management systems preferred. • Working knowledge of Microsoft Office applications preferred. • Ability to learn and effectively use departmental software, communication systems, and operational tools. • • High school diploma or equivalent required; certifications in Hospitality, recreation, pool operations, or guest service-related certifications preferred • Lifeguard, pool safety, or first aid certification is an advantage • Lifeguard Instructor / Trainer certification and First Aid / CPR / AED Instructor certification required or strongly preferred. • Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred. • Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred. • Basic knowledge of pool, seating, or guest management systems preferred. • Working knowledge of Microsoft Office applications preferred. • Ability to learn and effectively use departmental software, communication systems, and operational tools. • Familiarity with luxury hospitality service standards preferred. • Consistently deliver service in accordance with Forbes Five-Star standards. • Excellent verbal communication and interpersonal skills. • Strong guest engagement and relationship-building abilities. • Professional appearance and demeanour consistent with luxury hospitality standards. • Strong organizational and multitasking skills. • Ability to remain composed, courteous, and professional in a fast-paced outdoor environment. • Strong attention to detail and awareness of guest and safety needs. • Ability to work flexible schedules including weekends, holidays, and evenings. • Ability to confidently engage and interact with a diverse international clientele. • Comply with all company safety policies, procedures, and departmental standards. • Monitor guest activity and report any safety concerns, incidents, or hazards to lifeguards or supervisors immediately. • Support lifeguards in maintaining a safe pool and deck environment for guests, colleagues, and visitors. • Participate in mandatory safety training and emergency drills. • Maintain awareness of departmental emergency response procedures. • Support compliance with health, hygiene, sanitation, and public area cleanliness standards. • Ensure cabanas, the pool deck, walkways, and guest service areas remain free of hazards and safety risks. • Utilize equipment, systems, and resources safely and responsibly. • Support compliance with all local regulations and company policies.