Operations Officer

We are seeking an organized and proactive Operations Officer to support daily order processing, customer service, inventory records and delivery coordination. Office Location: Trade Centre / DIFC area, Sheikh Zayed Road, Dubai Working Hours: Monday to Friday, 9:00 AM–5:00 PM Employment Type: Full-time, office-based • Process customer and online orders accurately, confirming product availability, pricing, quantities and delivery details. • Prepare quotations, sales orders, invoices and delivery notes using the ERP / 1C system. • Respond promptly to customer inquiries and provide updates on products, orders and delivery schedules. • Handle customer complaints professionally, coordinate resolutions and escalate matters requiring approval. • Coordinate with the warehouse team on stock availability, order preparation, stock movements and discrepancies. • Assist with checking, picking and packing orders, ensuring the correct products, quantities and documents are ready for dispatch. • Arrange deliveries and collections with the delivery team and logistics partners, track progress and follow up on delays or failed deliveries. • Maintain accurate inventory records and assist with regular stock checks. • Support the sales team with quotations, order updates, reports and internal coordination. • Coordinate with the headquarters accounts team regarding invoices, payment confirmations, credit notes and related documentation. • Assist with returns, exchanges and refunds in accordance with company procedures. • Maintain organized physical and digital records and prepare routine reports on orders, stock, deliveries and pending tasks. • Previous experience in operations support, order processing, sales coordination, customer service or a similar role. • Experience in perfumes, cosmetics, beauty, retail, e-commerce or trading is an advantage. • Proficiency in ERP systems, with 1C experience preferred. • Excellent computer skills, including Microsoft Excel, Word, email and accurate data entry. • Strong verbal and written communication skills and a professional approach to customers. • Good understanding of invoicing, inventory records, order fulfillment and delivery coordination. • Excellent attention to detail, organizational skills and the ability to manage multiple tasks efficiently. • A dependable, proactive and cooperative approach, with consistent follow-up on pending matters. • Willingness to assist with hands-on tasks, including order checking, packing and dispatch. • Preference will be given to candidates holding a valid spouse-sponsored or own UAE residence visa.