Waitress

A. Guest Service & Italian Dining Experience • Warmly welcome and seat guests, presenting menus, daily chef specials, and seasonal promotions. • Deliver authentic Italian dining etiquette (serving courses progressively: Antipasti , Primi , Secondi , Dolci ). • Provide detailed descriptions of dishes, ingredients, cooking methods, pasta shapes, sauces, cheeses (e.g., Parmigiano-Reggiano, Burrata, Gorgonzola), and regional origins. • Inquire proactively about dietary preferences, allergies (gluten, dairy, nuts, shellfish), and relay them accurately to the kitchen. B. Wine, Beverage & Food Pairing • Recommend suitable Italian wine pairings (e.g., Chianti, Pinot Grigio, Prosecco, Barolo) and Italian beverages (Aperitifs, Digestifs, Espressos, Negroni, Limoncello). • Execute standard wine opening, pouring, and glass-presentation techniques at the table. C. Order Taking & POS Operations • Accurately take orders manually or via handheld POS/KOT systems and communicate special requests to the kitchen. • Monitor order turnaround times and coordinate with the kitchen/pass to ensure timely delivery of hot, fresh food. • Handle bill generation, check verification, split bills, and process cash/card/digital payments accurately. D. Table & Station Maintenance • Set up, clear, and reset tables according to fine-dining / trattoria standard operating procedures (SOPs). • Perform mise-en-place: fold napkins, polish glassware and cutlery, refill condiment sets (olive oil, balsamic vinegar, pepper mills). • Ensure strict adherence to food safety, hygiene, sanitization, and cleanliness protocols across the dining area. E. Upselling & Sales Generation • Proactively suggest appetizers, side dishes, signature mocktails/cocktails, specialty desserts (e.g., Tiramisu, Panna Cotta), and digestifs to maximize average guest spend. F. Guest Relations & Issue Resolution • Regularly check back on guest satisfaction throughout the meal without being intrusive. • Handle minor guest feedback or complaints politely and escalate complex matters immediately to the Floor Supervisor/Manager. • 1–5 years of experience as a waitress in a restaurant, café, or hotel; Italian dining experience preferred. • Good communication and customer service skills. • Basic knowledge of Italian dishes, beverages, and service standards. • Presentable, well-groomed, and customer-focused. • Able to work in a fast-paced environment and handle peak-hour service efficiently. • Team player with a positive attitude and willingness to learn.