Job description
About the Position:
Wynn Al Marjan Island is currently seeking Waiter / Waitress Fine Dining to join the Food & Beverage team
The primary duties and responsibilities of this role are:
• Deliver exceptional guest service by creating a warm, welcoming, and personalized dining experience.
• Present menus confidently, provide detailed information on food and beverage offerings, and make recommendations based on guest preferences.
• Accurately record and process guest orders while ensuring prompt and efficient service delivery.
• Prepare, maintain, and reset tables in accordance with operational and brand standards.
• Serve food and beverages professionally, ensuring accuracy, quality presentation, and adherence to service etiquette.
• Collaborate effectively with restaurant, kitchen, and bar teams to maintain seamless service operations.
• Communicate guest preferences, dietary restrictions, allergies, and special requests accurately to the relevant teams.
• Consistently maintain professional grooming, appearance, and conduct in line with company standards.
• Comply with all health, safety, sanitation, and food handling regulations.
• Anticipate guest needs and proactively enhance the overall dining experience.
• Address guest inquiries, feedback, and concerns promptly and professionally, ensuring effective resolution.
• Uphold the highest standards of luxury hospitality, reflecting the organization's service culture and Forbes standards.
• Maintain cleanliness, organization, and readiness of dining areas, service stations, and equipment.
• Support opening, closing, and shift transition procedures to ensure operational efficiency.
• Follow established standard operating procedures (SOPs) related to guest service, order management, and outlet operations.
• Contribute to a positive team environment and actively support colleagues to achieve departmental goals.
About You:
The ideal candidate for this position will have the following experience and qualifications:
• Minimum of 2 years experience in a 5-star hotel or equivalent restaurant
• Good product knowledge of international/local cuisine, beverages preparation methods.
• Secondary school diploma or above
• Fluent spoken English and one other language specified for restaurant guest demographics
• Knowledge of MS Office, POS Software will be preferred
• Customer service orientated, good communicator and interpersonal skills, good salesmanship
• Well-groomed with excellent hygiene, confident, friendly and polite
• Team player who responds quickly to demands and thrives in a high-pressure work environment.
• Strong communication and interpersonal skills.
• Self-motivated, organized, confident, and calm under pressure; team player who responds quickly to operational demands.
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