University Registrar and Enrollment Manager

DUTIES AND RESPONSIBILITIES 1- Ellucian Banner and Data Governance (i) Lead the functional administration of Ellucian Banner for student records, registration, grading and degree audit in partnership with Information Technology. (ii) Maintain data integrity across systems and campuses through entry standards, validation, access controls, audit trails, reconciliation and controlled records migration. (iii) Lead system testing, upgrades and staff training to improve processes and maintain continuity of service. (iv) Provide timely, accurate enrollment and academic records reports for university planning, institutional research and external reporting. (v) Protect student records through secure access, retention and disclosure in accordance with university policies and applicable UAE requirements. (vi) Manage registration, add and drop, withdrawals, reactivation and programme changes in accordance with university regulations. (vii) Coordinate course scheduling, registration timelines and classroom allocation with academies and colleges to support programme requirements, capacity and student progression. (viii) Work with Admissions, Finance and Student Support Services to ensure students complete enrollment requirements and to resolve registration holds and exceptions consistently. 2- Student Records and Academic Services (i) Oversee academic records, grades, academic standing, transcripts, enrollment verification and the recording of approved academic decisions. (ii) Administer degree audit, graduation eligibility, clearance and certification with the relevant University units. (iii) Record approved transfer credits, course equivalencies and recognition of prior learning in accordance with university regulations. (iv) Advise students and faculty on registration and records, resolve administrative issues and refer academic appeals to the appropriate authority. 3- Curriculum and Academic Policies (i) Maintain approved programme and course structures in Banner and coordinate academic catalogue and calendar updates. (ii) Apply approved academic regulations consistently across undergraduate and postgraduate programmes and their teaching and assessment schedules. (iii) Support policy reviews, advise on operational implications and document approved exceptions and decisions within delegated authority. 4- Leadership and Service Improvement (i) Lead the Registrar s Office, manage operational plans and budgets, and supervise, train and evaluate staff. (ii) Set service standards, monitor performance and improve workflows, communication and the student experience. (iii) Represent the Registrar s Office on university committees and collaborate on institutional priorities. 5- Inclusive and Accessible Services (i) Provide equitable, accessible registration and records services for a diverse student community. (ii) Coordinate administrative arrangements for students with disabilities in accordance with university procedures and confidentiality requirements. Knowledge and Experience Essential: (i) Master s degree in Higher Education Administration, Business, or a related field (or equivalent experience) (iI) Minimum of 10 years of experience in a registrar s office, including at least five years as Registrar, the ability to work with various stakeholders (academic deans, admissions and student support services, and students), and a commitment to maintaining standards of excellence in academic operations. (iiI) Demonstrated leadership experience within a Registrar s Office or Academic Services function (iv) Strong experience working with Student Information Systems (SIS) and data reporting tools. Desirable: (i) Experience in higher education within the UAE, UK, or international systems (ii) Experience in institutional transitions, mergers, or system implementations (iii) Experience in performing arts or creative education environments (iv) Knowledge of data governance, compliance, and accreditation frameworks Skills and Competencies • Strong written and verbal communication skills in English • Strategic thinking and problem-solving skills • High level of integrity and confidentiality • Strong organisational and leadership skills • Ability to manage change and institutional transformation • Stakeholder management and collaboration skills • Data-driven decision-making capability • Resilience and adaptability in a dynamic environment Knowledge and Experience Essential: (i) Master s degree in Higher Education Administration, Business, or a related field (or equivalent experience) (iI) Minimum of 10 years of experience in a registrar s office, including at least five years as Registrar, the ability to work with various stakeholders (academic deans, admissions and student support services, and students), and a commitment to maintaining standards of excellence in academic operations. (iiI) Demonstrated leadership experience within a Registrar s Office or Academic Services function (iv) Strong experience working with Student Information Systems (SIS) and data reporting tools. Desirable: (i) Experience in higher education within the UAE, UK, or international systems (ii) Experience in institutional transitions, mergers, or system implementations (iii) Experience in performing arts or creative education environments (iv) Knowledge of data governance, compliance, and accreditation frameworks Skills and Competencies • Strong written and verbal communication skills in English • Strategic thinking and problem-solving skills • High level of integrity and confidentiality • Strong organisational and leadership skills • Ability to manage change and institutional transformation • Stakeholder management and collaboration skills • Data-driven decision-making capability • Resilience and adaptability in a dynamic environment