Technical Support Engineer

• Coordinate with the principal's technical support team to resolve complex technical issues and ensure compliance with manufacturer standards. • Support the Foreman in resolving technical issues during new vehicle preparation to ensure timely delivery and quality. • Explain technical concerns, repair requirements, and recommended solutions to customers in a clear and professional manner. • Provide technical guidance and mentoring to technicians remotely as well as in person to improve fault diagnosis and repair efficiency • Participate in vehicle inspections with Service Advisors and provide technical explanations to support customer communication. • Manage and monitor technical support tickets, ensuring timely updates and closure. • Prepare and maintain technical reports in well-structured format • Conduct road tests with customers before repairs for critical or difficult cases to accurately identify concerns. • Provide on-site technical assistance to customers during emergency breakdown situations when required. • Inspect completed repairs and conduct final road tests to verify repair quality before vehicle delivery. • Investigate comeback jobs and customer complaints, report findings to the Technical Service Manager, and ensure complaints are documented according to ISO procedures. • Ensure compliance with applicable local regulations, manufacturer standards, and company QHSEMS requirements. • Maintain high standards of workplace safety, quality, and environmental compliance in all activities. • Perform any additional duties assigned by the Line Manager within the employee's qualifications and capabilities. • Deep knowledge of automotive systems and advanced technologies. Experience in similar role in OEM/Dealership. Ability to use modern diagnostic tools, diagnosing complex complaints, electrical/electronic/mechanical system/components. Possessing valid UAE driving license will be an advantage.