Diagnostic Technician | Al-Futtaim Automotive | Trading Enterprises

Overview of the role: We are seeking an experienced Diagnostic Technician to join our Aftersales team across the UAE. Reporting to the Aftersales Supervisor / Aftersales Manager, you will play a critical role in diagnosing, troubleshooting, and repairing vehicles to the highest manufacturer standards while supporting exceptional customer satisfaction. This role is ideal for a highly skilled automotive professional with strong diagnostic capabilities, hands-on repair experience, and a commitment to delivering quality service. You will be responsible for carrying out advanced diagnostic procedures, performing complex repairs, and providing technical feedback that supports continuous product and service improvement. What you will do: • Perform advanced vehicle diagnostics using manufacturer-approved diagnostic equipment and repair tools. • Diagnose and rectify complex faults related to engine, drivetrain, chassis, electrical, and mechanical systems. • Carry out Level III diagnostic and repair activities in accordance with manufacturer standards. • Independently perform Level I repairs, including brakes, clutches, steering, suspension, and related systems. • Complete assigned service and repair jobs within established quality, productivity, and time standards. • Maintain a safe, organized, and efficient work environment while adhering to workshop housekeeping standards. • Document and communicate technical findings and repair recommendations accurately. • Provide technical feedback and product-related observations to support continuous improvement initiatives. • Support the delivery of an outstanding customer experience through quality workmanship and first-time fix performance. Required skills to be successful: • Strong fault-finding and diagnostic capabilities across mechanical and electrical vehicle systems. • Proven ability to conduct advanced troubleshooting and repair activities independently. • Excellent understanding of automotive repair processes, workshop operations, and manufacturer standards. • Ability to utilize advanced diagnostic equipment and technical manuals effectively. • Strong attention to detail with a focus on quality and productivity. • Good communication skills in English. • Ability to work effectively within a team-oriented service environment. • Customer-focused mindset and commitment to service excellence. About the team: You will be part of a high-performing Aftersales team dedicated to delivering exceptional customer experiences and maintaining the highest standards of technical excellence. The team works collaboratively across service, parts, and workshop operations to create a strong quality-service culture and ensure customers receive reliable and professional support throughout their ownership journey. What equips you for the role: • High School Certificate and Technical School qualification in Automotive Technology or a related discipline. • Minimum of 5-7 years' experience working as an Automotive Technician/Mechanic in a reputable automotive dealership or workshop environment. • Experience diagnosing and repairing engine, drivetrain, chassis, suspension, steering, brake, and electrical systems. • Certified Pro-Technician qualification preferred. • Valid GCC Driving License preferred. • Good command of written and spoken English. • Experience working with advanced diagnostic systems and manufacturer repair procedures.