Product Support Engineer

• Act as a technical liaison between the R&D department, customers, and field service teams to investigate and resolve field failures. • Troubleshoot technical issues involving engines, transmissions, controllers, and related systems. • Apply knowledge of electrical and electronic systems to diagnose equipment faults. • Provide technical guidance and support to service technicians. • Investigate recurring breakdowns and recommend appropriate corrective actions. • Respond to customer technical queries and coordinate the resolution of product-related concerns. • Prepare and monitor daily work plans for technical support activities. • Assess service-related breakdowns and coordinate appropriate technical interventions. • Manage and follow up on warranty claims, ensuring timely submission and resolution. • Maintain technical records and provide feedback to relevant teams to improve product reliability and customer satisfaction. • B.E./B. Tech in Mechanical, Automotive, Electrical Engineering, or a related technical discipline. • 4–5 years of relevant experience in product support, technical service, or after-sales support. • Experience working with a truck or heavy equipment dealership will be an advantage. • Strong troubleshooting skills and knowledge of engines, transmissions, controllers, and electrical/electronic systems. • Good customer service, technical communication, and problem-solving skills. • Ability to coordinate with service technicians, customers, and internal technical teams