Technical Support Expert

Responsibilities: • Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity for client systems. • Coordinate schedules for on-site technicians to handle preventive maintenance, repairs, and installations as needed. • Monitor compliance with regulatory standards, ensuring all support activities meet industry guidelines. • Conduct follow-up checks on reported issues, keeping clients informed of resolutions and addressing any outstanding concerns. • Update and manage client databases, including driver and vehicle details, ensuring accurate and current records. • Collaborate with the Technical Manager and relevant teams to address escalated issues and maintain high service standards. Qualifications: • High school diploma or equivalent; additional certifications in technical support or system administration are a plus. • Proven experience in a technical support or field service role, preferably within fleet management or telematics. • Strong diagnostic skills with the ability to solve complex technical problems under pressure. • Familiarity with regulatory compliance standards and experience with reporting requirements. • Excellent communication skills for handling client interactions and collaborating with internal teams.