Social Media & Customer Support Executive

• Reply to customer inquiries on WhatsApp and Instagram (DMs and comments) promptly and professionally • Manage and follow up on company social media accounts • Track orders, inquiries and customer follow-ups • Coordinate with the team to resolve customer issues • Post and schedule content, and report on engagement • 1-3 years of experience in customer service or social media management • Fluent Arabic and good English (written and spoken) • Strong communication skills and a friendly tone • Familiar with Instagram, WhatsApp Business, and basic content tools (Canva, etc.) • Organized, responsive, and able to multitask