Social Media Account Coordinator

• Manage and update company clients profiles across major platforms. • Maintain consistent branding and professional communication. • Plan and publish posts, stories, reels and promotional content. • Coordinate with design and sales teams for timely campaign execution. • Review content for accuracy and brand alignment. • Respond promptly to comments and messages. • Provide correct product/service information and escalate complex queries. • Monitor feedback, reviews and complaints. • Track engagement, reach, and campaign results. • Prepare brief performance reports and highlight key insights. • Work with internal teams to ensure accurate information online. • Support additional digital marketing tasks as needed. • Good written and verbal communication skills. • Experience managing social media platforms and business accounts. • Strong customer service, interpersonal and coordination skills. • Ability to respond to online inquiries professionally and efficiently. • Basic knowledge of social media marketing, content scheduling and promotional campaigns. • Familiarity with social media analytics and reporting tools. • Strong organizational skills, attention to detail and the ability to manage multiple tasks. • Ability to handle customer complaints professionally and escalate sensitive matters appropriately.