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Customer Service

Swin FZCO · Dubai

Posted Oct 24, 2026Source: naukrigulf
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Job description

A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone) D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions E. Recording customer feedback and sharing it with the product team to drive service improvements F. Maintaining customer relationships to enhance satisfaction and repurchase rates G. Managing system order processing and cashier duties Arabic Needy+English Advanced

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