Service Delivery Engineer - Cloud & Systems

Job Summary The Service Delivery Engineer Systems is responsible for implementing and maintaining IT systems for clients as well as providing technical support, troubleshooting issues, and ensuring timely resolution of service requests. Tasks and Responsibilities Administrative Responsibilities • Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner. • Facilitate knowledge transfer efforts related to different job activities to junior staff and ensure know-how and expertise is passed on to qualified candidates. Functional Responsibilities • Provide VMware support including incident and service requests • Advance support of Windows OS Servers • Manage Active Directory, DNS, DHCP, File and Print Services • Vulnerability mitigation to keep systems up to date • Mail service management: Microsoft Exchange and Microsoft 365 • Patch Management using WSUS & SCCM. • Applying OS hardening policies. • Participate in root cause analysis of major incidents • Monitor virtualization infrastructure. • Provide security compliance under relevant security policies • Configuring Azure services to meet the needs of the organization • L2 Support for Systems environment • Problem-solving and troubleshooting • Cross functional communication with other Service Delivery teams and external parties. • MS HA configuration Job Requirements Academic & Professional Qualifications • Bachelor s degree in Computer Science, Information Systems, Engineering, or equivalent. • Relevant technology certification -e.g. VMWare VCA, Microsoft MCSA- • ITIL v3 Foundation Experience • 3-4 years of experience in information technology or a similar field. Skills and Requirements • Strong technical knowledge and expertise in IT systems, networks, and infrastructure, with the ability to effectively manage and maintain them. • Basic knowledge in: • Cloud solutions including Azure, OCI • Data Centre technologies and platforms. • Network and server load balancers • MS Exchange Server. • SCCM • VMware Virtualization technologies • Disaster Recovery Solutions. • Windows Server OS