IT Support Technician

Responsibilities • Install and configure computer hardware operating systems, printers, and applications. • Upgrade operating system and application. • Monitor and maintain computer systems and networks. • Responding in a timely manner to service issues and requests. • Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. • Troubleshoot system and network problems and diagnosing and solving hardware/software faults. • Repairing and replacing parts as required. • Setting up accounts and configuring outlook for new users. • Run security scans regularly on end user devices. • Maintain inventory technology items, printer toners and consumables. • Follow and close assigned incidents on ticketing system. Skills • OSI and TCP/IP models, IP addressing, WINS, VPN, IPv4 • Experience based on systems and or LAN administration, Installation & Configuration • Very good knowledge in IT Network & Security Systems (Network, Firewall, UPS) • PC hardware troubleshooting and maintenance. • Windows Server • Professional in Microsoft services: domain, DNS, DHCP and Hyper-V • SQL Server • SYMC Backup, SEMP • Manage Exchange • Installation & troubleshooting of Win10, Win11 Operating system • Installation, configuration & troubleshooting of personal and network printers and other peripherals • Apple Technology Background is an advantage. Education • IT, Computer Science, Computer Engineering, or related field Certification • MCITP or MCSE • CCNA Education • IT, Computer Science, Computer Engineering, or related field Certification • MCITP or MCSE • CCNA