Job description
• Develop, monitor, and maintain the infrastructure, platform, and applications
• Perform day-to-day system administration tasks
• Develop and maintain all Microsoft infrastructure technology to achieve a 24x7 uptime service
• Help tune performance and ensure infrastructure high availability to achieve optimum performance
• Carry out day-to-day system administration tasks, install, configure, and maintain services such as IIS, and MS-SQL for various projects and operational needs
• Develop and maintain monitoring and reporting tools for all infrastructure
• Review and analyze all error logs and collate logging information for reporting performance exceptions
• Monitor servers, assess system performance, and help provide capacity planning
• Perform ongoing administration and account maintenance of Office 365 tenants
• Manage, coordinate, and implement software upgrades, patches, and hotfixes on servers, workstations, and network hardware
• Create and modify scripts or applications to perform tasks
• Help Plan, implement, and maintain high-security measures to ensure site integrity, authenticity, and protection
• Collaborate with team members to develop automation strategies and deployment processes
• Help Provide inputs to improve the stability, security, efficiency, and scalability of the environment
• Respond to customer service requests and provide production support (24 X 7) coverage to servers on an on-call rotation
• Good experience in Installing, configuring, and maintaining web services such as IIS
• Good experience in the DevOps life cycle
• Working knowledge in Installing, configuring, and maintaining databases such as MS-SQL
• Previous experience in IT operation processes (ITSM)
• Experience in data backup policy for large IT infrastructure
• Experience in monitoring policy and implementation for an IT infrastructure
• Experience in cloud hosting services such as AWS, Azure
• 1 – 3 years of experience with organizations which offer enterprise-level Webhosting and web-based solutions
• Advanced knowledge of the Windows operating system
• Good knowledge of database HA and security (Preferably MSSQL)
• Knowledge of HA solutions and Disaster recovery
• Broad knowledge of key end-user scenarios and technical architecture for Microsoft 365, Exchange Online, SharePoint online, OneDrive, Teams, and other Office 365 products
• Ability to learn multiple technologies
• Ability to work independently without direct supervision in managing large and enterprise websites/portals/applications
• Excellent written and verbal communication skills in the English language
• Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues
• Teamwork-oriented, self-motivated, and self-developing
• Passion for quality and solving problems in complex computing environments
• Ability to independently make decisions and solve problems
• Good Presentation and Client Engagement skills
• Azure/AWS knowledge
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