Restaurant Hostess

Job description: RECEPTIONIST / GUEST RELATIONS TIMELESS Abu Dhabi Luxury Lounge & Restaurant Opening November 2026 TIMELESS Abu Dhabi is looking for a polished, warm, and professional Receptionist to join our team ahead of our November 2026 opening . As the first point of contact for our guests, the Receptionist will play a key role in creating a welcoming and memorable experience that reflects the TIMELESS luxury hospitality standard . Key Responsibilities • Welcome and warmly greet all guests upon arrival with a professional and friendly attitude. • Create a strong first impression by delivering exceptional luxury guest service . • Manage guest arrivals, departures, seating, and reservations efficiently. • Maintain accurate reservation records and coordinate table allocations with the restaurant and lounge teams. • Manage guest inquiries, requests, and special occasions with attention to detail. • Escort guests to their tables and provide information about the venue, concept, menus, and services. • Monitor the entrance and waiting area to ensure a smooth and organised guest flow. • Handle telephone calls, messages, and guest inquiries professionally. • Coordinate closely with the Host/Hostess, Restaurant, Lounge, Bar, and Management teams . • Recognise returning guests and VIPs and ensure they receive personalised attention. • Maintain a detailed understanding of the venue's offerings, operating hours, events, and guest policies. • Handle guest feedback and concerns professionally, escalating issues to management when required. • Maintain a polished and elegant appearance in line with TIMELESS standards. • Ensure the reception and entrance areas remain clean, organised, and presentable at all times. • Assist with VIP arrivals, special events, private functions, and promotional activities. • Support the management team with administrative and front-of-house tasks when required. • Follow all company policies, service standards, health and safety procedures. Requirements • Minimum 1 year of UAE hospitality experience in a receptionist, host/hostess, guest relations, or similar front-of-house position. • Previous experience in a luxury restaurant, lounge, hotel, beach club, or premium hospitality venue is preferred. • Excellent English communication skills; additional languages are a plus. • Strong interpersonal and communication skills. • Confident, welcoming, and naturally guest-focused personality. • Professional appearance, grooming, and body language. • Strong organisational skills and attention to detail. • Ability to remain calm and professional in a busy environment. • Comfortable working flexible hours, including evenings, weekends, and public holidays. • Strong knowledge of luxury hospitality service standards. Relevant Background The TIMELESS Standard At TIMELESS Abu Dhabi , the Receptionist is more than a person welcoming guests — you are the face of the venue . We are looking for someone who understands luxury hospitality, knows how to make guests feel valued from the moment they arrive, and can deliver a polished, warm, and personalised experience every time. If you are confident, elegant, guest-focused, and passionate about creating exceptional first impressions, we would love to hear from you. Ability to commute/relocate: • Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person A plus, not required Experience in any of the following environments will be considered an advantage: • 5-star hotels • Luxury lounges and bars • Beach clubs • Premium restaurants • High-end nightlife and hospitality venues • Guest relations or VIP reception or similar luxury venues.