Role Summary
The Hostess is responsible for creating a welcoming and organized environment for guests, managing reservations, and coordinating seating arrangements. Focused on hospitality and efficiency, the Hostess ensures a smooth and enjoyable dining experience while leaving a positive first impression.
Key Responsibilities
• Guest Reception & Service: Greet guests warmly and professionally upon arrival. Escort guests to their tables, manage the waiting list, and provide accurate wait times and updates. Anticipate guest needs, offer assistance, and provide personalized recommendations to enhance their dining experience. Monitor the dining room layout, seating capacity, and table availability to optimize table turnover. Coordinate with servers, bussers, and management to ensure prompt seating, smooth traffic flow, and efficient table clearing and resetting.
• Event & VIP Coordination: Assist in managing private dining, special events, or VIP guest arrangements. Ensure special requirements are communicated to relevant staff and executed efficiently. Prepare guest welcome arrangements when needed.
• Administrative & Operational Support: Maintain accurate records of reservations, cancellations, and guest feedback. Assist with daily opening and closing duties, monitor supplies at the host station, and ensure communication between the front-of-house and kitchen teams is clear and effective. Work closely with front-of-house staff and management to maintain operational efficiency and a positive guest experience. Support colleagues during peak hours, train new host staff, and contribute to a cooperative, professional team environment.
• Professional Standards: Maintain personal grooming and uniform standards, demonstrate professionalism at all times, and represent the company s hospitality culture positively. Uphold food safety, hygiene, and quality standards in all interactions.
Qualifications
• High school diploma or equivalent.
• Previous experience in a customer service, hostess, or front-of-house role preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Friendly, approachable demeanor with a focus on guest satisfaction.
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