Pricing and Sales Coordinator

Job Title: Pricing and Sales Coordinator Location: Dubai - Jebel Ali Experience: 3+ Years Reporting To: Commercial / Sales Manager Company: TLM International Freight Services About TLM International Freight Services TLM Logistics is an end-to-end logistics partner based in Jebel Ali Free Zone, providing seamless Air, Sea and Land Freight, Warehousing, 3PL and Contract Logistics solutions. TLM Logistics is more than just a shipping company in Dubai — we are your end-to-end logistics partner in one of the world’s most dynamic trade corridors. Based in the heart of the Jebel Ali Free Zone, we specialize in providing seamless freight services in Dubai, intelligent warehousing, and reliable 3PL solutions to help your business scale with confidence. Since 2014, we’ve grown into one of the top logistics companies in Jebel Ali Free Zone by prioritizing speed, security, and service integrity. Our clients count on us for responsive communication, on-time deliveries, and logistics strategies tailored to their industry. From air, sea, and land freight to flexible storage and distribution, TLM is the logistics backbone behind businesses that move the UAE and the world forward. TLM Logistics offers full-spectrum freight forwarding in Dubai, delivering seamless, efficient, and reliable cargo movement across air, sea, and land. As one of the top freight forwarding companies in the UAE, we empower businesses of all sizes to move goods with speed, compliance, and transparency across borders and across industries.From urgent air freight and consolidated sea cargo to heavy haul project logistics, our team designs solutions that work for your timelines, cargo types, and cost targets. With deep experience in customs clearance, multimodal coordination, and international documentation, we simplify complex logistics so your supply chain flows smarter and faster. About the Role The Pricing & Sales Coordinator will support the commercial and sales operations of the Freight Division by managing customer enquiries, preparing competitive freight quotations, coordinating with shipping lines, airlines, transporters and other vendors, and ensuring timely conversion and execution of bookings. The role requires strong attention to pricing accuracy, market awareness, coordination skills, and the ability to work closely with the sales and operations teams to provide competitive solutions across Sea, Air and Land Freight. Key Responsibilities • Pricing & Quotation Management ● Receive and analyze customer and sales team enquiries for Sea, Air and Land Freight services. ● Obtain and negotiate rates from shipping lines, airlines, transporters, overseas agents and other service providers. ● Prepare accurate and competitive freight quotations based on agreed commercial guidelines. ● Maintain and regularly update vendor rate sheets, tariffs, surcharges and pricing databases. ● Monitor market rates, carrier updates, fuel surcharges and other cost fluctuations. ● Ensure quotations include correct freight charges, origin/destination charges, applicable surcharges, validity and commercial terms. ● Follow up on quotations and maintain proper records of quotation status and conversion. • Sales Support & Coordination ● Provide day-to-day commercial support to the Freight Sales / Business Development team. ● Respond promptly to customer and sales enquiries and coordinate internally to provide suitable freight solutions. ● Prepare rate comparisons, commercial proposals and other documents required by the sales team. ● Support the sales team in identifying competitive pricing opportunities and improving quotation-to-booking conversion. ● Maintain accurate customer, quotation and opportunity information in the CRM/ERP system. • Booking & Shipment Coordination ● Process confirmed bookings and coordinate with the Operations team for smooth execution. ● Ensure all agreed commercial terms and quoted rates are correctly communicated to Operations. ● Coordinate with customers and vendors regarding booking confirmations, schedules, cut-offs and other shipment requirements. ● Track booking status and ensure timely follow-up on pending confirmations. ● Escalate pricing, booking or service-related issues to the concerned manager when required. • Vendor & Carrier Coordination ● Maintain strong working relationships with shipping lines, airlines, transporters, overseas agents and other freight service providers. ● Obtain spot rates and contract rates based on customer requirements. ● Compare multiple vendor options to identify the most commercially viable solution. ● Maintain updated records of vendor rates, service schedules and applicable terms. • Reporting & Documentation ● Maintain daily/weekly records of enquiries, quotations, bookings and conversion ratios. ● Prepare pricing reports, quotation status reports and sales support dashboards. ● Track quotation conversion and identify reasons for lost business wherever possible. ● Ensure proper documentation and filing of quotations, rate confirmations and commercial correspondence. ● Support management with pricing and sales performance reports as required. • Cross-Functional Collaboration ● Work closely with Sales, Operations, Finance and Management to ensure smooth shipment execution. ● Coordinate with Finance regarding credit terms, customer requirements and commercial approvals when required. ● Ensure clear handover of confirmed shipments from Sales/Commercial to Operations. ● Support resolution of customer and vendor commercial issues to maintain service quality. Key Performance Indicators (KPIs) ● Accuracy and turnaround time of quotations. ● Quotation-to-booking conversion ratio. ● Competitiveness and profitability of freight rates. ● Number and value of enquiries handled. ● Timely follow-up on quotations and pending bookings. ● Vendor rate competitiveness and response time. ● Accuracy of CRM/ERP and pricing records. ● Support provided to the sales team in achieving revenue and gross profit targets. Required Skills & Qualifications ● Bachelor's degree or diploma in Logistics, Supply Chain, Business Administration or a related field. ● 2–5 years of relevant experience in freight forwarding, logistics, pricing or sales coordination. ● Good understanding of Sea, Air and Land Freight pricing and commercial processes. ● Experience dealing with shipping lines, airlines, transporters and freight agents. ● Strong Excel and data management skills. ● Excellent communication, coordination and negotiation skills. ● Strong attention to detail and ability to work under tight deadlines. ● Knowledge of freight forwarding terminology, surcharges and commercial documentation. ● Experience with CRM/ERP systems will be an advantage. Preferred Profile The ideal candidate should be commercially aware, detail-oriented and highly responsive, with a good understanding of the freight forwarding market. The person should be capable of handling multiple enquiries simultaneously, obtaining competitive rates, supporting the sales team and ensuring a smooth transition from quotation to booking and shipment execution.