Operations Manager

Qualifications & Experience: • 8-10 years of experience in vocational beauty education, operational management and compliance oversight within beauty training institutes • Advanced knowledge of CIDESCO, CIBTAC and ITEC standards, with a track record of successful compliance management • Diploma in Esthetics/Skin Care required; a Bachelor's or Associate degree is an advantage • DHA Allied Health Professional licence is a plus • Proven experience leading diverse teams across sales, education and administration • Strong sales acumen, with the ability to drive performance and achieve revenue goals • Proficiency in Microsoft Office (Excel, PowerPoint) and digital learning and analytics platforms • Exceptional verbal and written communication skills, with strong attention to detail and client service • Flexibility to work evenings and weekends as needed • Valid UAE driving licence required Key Responsibilities: • Leading, developing and inspiring the education, sales and administrative teams to build a high-performing culture focused on student success • Managing instructors and staff through performance reviews, KPI setting, training and skills development • Contributing to strategic planning and growth initiatives as part of the senior leadership team • Leading the sales team to meet enrolment and revenue targets, and aligning strategy with Marketing • Overseeing administration to ensure efficient operations, accurate records and student satisfaction • Designing and delivering educational programmes that meet international standards, including CIDESCO, CIBTAC and ITEC • Ensuring full compliance with KHDA, DHA and other local and international regulatory and accrediting bodies • Leading curriculum development that reflects industry trends while meeting compliance standards • Scheduling classes, instructors and training rooms to optimise facility use • Managing inventory, consumables and assets, and overseeing budgets and expense reports • Analysing performance data to identify opportunities and recommend improvements • Overseeing the online education platform and enhancing the student journey through to graduation and licensure • Organising industry events, guest lectures and networking opportunities, and delivering courses when required • Conducting regular audits of student records, instructor qualifications and classroom performance • Keeping up to date with regulatory changes and updating policies and procedures accordingly About the role: We are looking for a seasoned Operations Manager to lead a beauty vocational training institute that is part of a fast-growing health and wellness group in Dubai. Reporting to the CEO, you will oversee every aspect of the institute, including operations, sales, education, compliance and administration, and lead teams of educators, sales and admin staff. You will make sure programmes meet internationally recognised standards such as CIDESCO, CIBTAC and ITEC, and that the institute stays fully compliant with KHDA and DHA requirements. Working closely with Sales, Marketing and Finance, you will drive enrolments, revenue and an outstanding student experience. The role is based at the Dubai facility, with the opportunity to support expansion into the wider GCC. Diploma in Esthetics/Skin Care required; a Bachelor's or Associate degree is an advantage. DHA Allied Health Professional licence is a plus. Proven experience leading diverse teams across sales, education and administration. Strong sales acumen, with the ability to drive performance and achieve revenue goals. Proficiency in Microsoft Office (Excel, PowerPoint) and digital learning and analytics platforms. Exceptional verbal and written communication skills, with strong attention to detail and client service. Flexibility to work evenings and weekends as needed. Valid UAE driving licence required.