Operation Executive

• .*1. GPS Devices & Technical Coordination* • Handle and maintain GPS tracking devices, accessories and related equipment. • Have basic knowledge of GPS devices, installation procedures and troubleshooting. • Coordinate with technicians regarding device installations, removals, replacements and maintenance. • Monitor device functionality and coordinate technical support whenever required. *2. GPS Tracking Software Management* • Manage daily operations through GPS tracking software platforms. • Handle customer accounts, vehicle details, device assignments and software configurations. • Work with GPS tracking platforms such as Uffizio and Wialon. • Monitor vehicle tracking status and assist customers with software-related requirements. • Generate and assist with GPS tracking reports and customer requests. *3. Customer Support & Relationship Management* • Act as the main point of contact for customer operational requirements. • Respond to customer inquiries through phone calls, WhatsApp and email. • Understand customer requirements and provide timely assistance. • Follow up on customer complaints and ensure proper resolution. • Maintain good communication and professional relationships with customers. • Take responsibility for customer requests until they are completed. *4. Inventory & Stock Management* • Maintain proper records of GPS devices, SIM cards, accessories and other materials. • Monitor available stock and daily device consumption. • Identify possible shortages and inform management in advance. • Coordinate with suppliers and management for stock replenishment. • Maintain accurate records of issued, returned, damaged and unused devices. *5. Scheduling & Operations Coordination* • Arrange GPS installation, removal, replacement and maintenance schedules according to customer requirements. • Coordinate with customers and technicians to confirm appointments. • Ensure technicians have the required devices, SIM cards and accessories before installation. • Monitor daily operational activities and ensure jobs are completed on schedule. • Prepare daily operational updates and report pending tasks to management. • Previous experience in GPS tracking, fleet management or vehicle tracking operations is preferred. • Basic technical knowledge of GPS tracking devices and installation procedures. • Good understanding of GPS tracking software and vehicle monitoring systems. • Experience with Uffizio, Wialon, Trackzee or similar platforms will be an added advantage. • Excellent verbal and written communication skills. • Must be confident in handling customer calls, WhatsApp and emails. • Good coordination, time management and problem-solving skills. • Ability to manage multiple tasks and work independently. • Responsible, organised and customer-focused. • Good knowledge of MS Excel, Word and basic computer applications. Key Skills • GPS Tracking Systems • GPS Device Management • Uffizio / Wialon Software • Fleet Management • Customer Support • Technical Coordination • Inventory & Stock Management • Installation Scheduling • Operations Management • Communication & Follow-up • Important: Candidates with experience in GPS tracking companies, fleet management companies or vehicle telematics services will be given preference.