Customer Success Manager

Responsibilities: • Act as the main point of contact for fleet management customers, ensuring customer satisfaction and successful product use. • Conduct onboarding and training sessions for new customers on fleet management software. • Gather customer feedback and collaborate with product teams to enhance service offerings. • Provide regular reports and insights to customers on fleet performance and optimization opportunities. • Identify growth opportunities and ensure customer retention through proactive relationship management. Qualifications: • Bachelor s degree in Business Administration, Customer Service, or related field. • 3+ years of experience in customer-facing roles, preferably in fleet management or telematics. • Excellent communication, relationship-building, and project management skills. • Knowledge of fleet management solutions and vehicle tracking systems is a plus.