Laundry Supervisor

Direct laundry and uniform personnel to ensure consistent supply of clean, neat and quality linens and uniforms. • Perform laundry activities according to health standards department. • Conduct interview, supervise, train, schedule, counsel and evaluate staff. • Ensure laundry equipment and facility are in best operating condition. • Perform laundry functions in complete compliance with guidelines and requirements. • Manage and control departmental financial processing. • Conduct budgeting, purchasing, payroll, forecasting and inventory control. • Report to the Housekeeping Manager and /or the Executive Housekeeper about activities progress and issues if any. • Ensure to maintain top level cleanliness by following set policies, standards and procedures. • Lead staff relations effectively within laundry department. • Handle concerns of guest and follow up on activities as required. • Conduct communication meetings once in month and ensure employee performance effectively. • Ensure to promote actively team work within laundry department and maintain strong interdepartmental relations. • Plan, organize and hire all laundry colleagues. • To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed. • To supervise outsourced laundry services, for quality and standard procedures. • To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up. • To ensure a correct and economical use of all the chemicals and that the formulas are respected. • To ensure a proper storage of the chemicals, respecting the environmental procedures. • To maintain the linen and laundry par stocks. • To ensure laundry staff has a full knowledge of all the textiles and their proper care. • To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary. • To maintain constant linen flow to the floors and the outlets. • To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms. • To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports. • To assist laundry and housekeeping operations during daily peak hours. • To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed. • To ensure uncompromising levels of cleanliness and maintenance through each employee s responsibility. • To maintain complete and readily accessible files. • To continuously study and evaluate the operations and procedures to increase revenue and productivity. • To ensure proper handling of lost and found items. • To participate in monthly inventories. • To follow up daily check lists. • To ensure a proper use of the telephone etiquette as per Rixos standards. • To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required. • To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel. • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it. • To ensure a proper coverage and supervision of the Laundry at all times. • To respect schedules, terms and deadlines as agreed with the Management. • To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news. • To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity. • To share daily activity highlights with the Assistant Executive Housekeeper and / or Executive Housekeeper, including internal and external guest opportunities. • To assist in fulfilling administrative responsibilities and monitoring activities. • To be an ambassador of the Laundry and of the hotel, in and outside the work place. • To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department. • To create an atmosphere of high morale and a happy working relationship among the staff. • To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction. •