Laundry In Charge

Key Responsibilities • Take full responsibility for the day-to-day management of laundry operations, including washing, drying, ironing, pressing, steaming, folding and packing of garments and household linens to an exceptionally high standard. • Supervise, train and schedule junior laundry staff and external laundry contractors where applicable; ensure consistent adherence to household standards, safety procedures and confidentiality. • Assess fabrics and garments to determine appropriate cleaning methods (machine wash, hand wash, dry clean) and select correct detergents, solvents and temperature settings to avoid damage. • Manage professional care for delicate textiles, couture garments, uniforms, leather items and specialised fabrics; liaise with external specialist cleaners and tailors as required. • Operate, maintain and perform routine checks on laundry equipment (washers, dryers, irons, steamers, presses); report faults promptly and coordinate repairs or servicing. • Maintain accurate records of laundry requests, garment histories, cleaning schedules and items sent to external providers; ensure secure handling and tracking of owner and guest garments. • Inspect laundered items for quality control, finishing standards and any required mending or alterations; arrange repairs, tailoring or stain treatment as necessary. • Oversee linen and wardrobe inventory, rotation and replenishment; ensure linens and uniforms are laundered, pressed and stored according to household protocols and presentation standards. • Prepare clear handover notes and communicate effectively with household staff regarding laundry schedules, special garment care instructions and guest requirements. • Maintain a clean, organised and safe laundry workspace, following health and safety guidelines and correct storage of chemical products; ensure compliance with relevant regulations. • Manage budgets and supplier relationships for laundry consumables, equipment and external services; report when replenishment or replacements are required. Qualifications & Experience • Minimum of 2 years’ professional experience in laundry management, textile care, housekeeping or a similar role within private households, luxury hotels, or specialist cleaning services. • Experience supervising staff and coordinating with external laundry suppliers and specialist service providers. • Strong attention to detail with excellent finishing and quality-control skills; ability to identify stains, fabric damage and necessary repairs. • Good record-keeping skills and the ability to manage inventories, schedules and household laundry systems. • Physically fit and able to perform manual tasks, including lifting, carrying and extended periods of standing; comfortable operating laundry machinery and equipment. • Excellent communication skills with a polite, discreet and professional manner suited to a private household environment. • High level of reliability, time-management and organisational ability; capable of maintaining confidentiality at all times. • Basic health and safety awareness, including safe handling and storage of cleaning chemicals; training or certifications in textile care or laundry operations are desirable.