Laundry Manager

Laundry Operations • Plan and oversee daily collection, sorting, washing, drying, ironing, pressing, folding and delivery activities. • Schedule workloads according to laundry volumes, equipment capacity and service deadlines. • Establish suitable washing programmes, chemical dosages and finishing methods for different fabrics and levels of soiling. • Ensure items are correctly identified, counted and tracked throughout processing. • Maintain separation between dirty and clean laundry to prevent contamination. • Coordinate collection and delivery schedules with camp management, housekeeping and client representatives. • Manage urgent requirements and arrange operational coverage during equipment breakdowns or peak demand. Quality and Customer Service • Inspect finished items for cleanliness, stains, odour, damage and presentation before dispatch. • Monitor rejected items and rewashing, investigate causes and implement corrective actions. • Handle complaints concerning delayed, missing, damaged or inadequately cleaned items. • Maintain records of laundry received, processed and delivered, including discrepancies and claims. • Monitor compliance with agreed turnaround times and client service requirements. Team Management • Supervise laundry supervisors, machine operators, pressers, attendants and other assigned employees. • Prepare duty rosters and allocate employees according to workload and operational priorities. • Monitor attendance, productivity and performance, and submit overtime requirements for approval. • Train employees on fabric care, stain removal, machine operation, chemical handling and quality inspection. • Coordinate staffing requirements with HR and refer disciplinary matters through the approved process. Equipment and Safety • Ensure washing machines, dryers, presses and other equipment are operated within their specified capacities. • Coordinate preventive maintenance and repairs with Maintenance or approved service providers. • Monitor equipment faults and downtime, maintaining records and following up on recurring problems. • Ensure regular cleaning of machines, dryer lint filters and work areas. • Enforce safe chemical storage, labelling, handling and dosing, with appropriate PPE and accessible safety data sheets. • Ensure employees follow procedures for handling contaminated items and reporting hazards, incidents and equipment defects. Stock and Cost Control • Forecast requirements for detergents, chemicals, packaging materials, spare parts and other consumables. • Monitor stock levels and coordinate replenishment with Stores and Procurement. • Maintain linen inventories and reconciliation records where linen control falls within the laundry scope. • Monitor chemical consumption, water and energy usage, labour costs and material wastage. • Identify opportunities to improve productivity and reduce costs while maintaining cleaning quality and fabric condition. Reporting and Coordination • Submit regular reports covering processing volumes, turnaround times, rewashing, complaints, equipment downtime and operating costs. • Maintain operational records and support inspections, audits and client reviews. • Coordinate with Operations, Housekeeping, Maintenance, HSE, Stores and HR to resolve service issues. • Diploma or bachelor’s degree in Hospitality Management, Operations Management or a related field, or equivalent relevant experience. • Minimum 5 years of commercial or industrial laundry experience, including at least 2 years in a supervisory or managerial role. • Experience in camp, hotel, institutional or commercial laundry operations. • Practical knowledge of fabric care, stain treatment, laundry chemicals and industrial equipment. • UAE experience is preferred.