Housekeeping Manager

Housekeeping Operations • Plan and oversee daily cleaning, deep cleaning and periodic housekeeping activities across assigned facilities. • Establish cleaning schedules, inspection checklists and service standards appropriate to each location. • Ensure timely room preparation for arrivals, departures and occupancy changes in coordination with camp management. • Oversee linen distribution, collection and laundry arrangements where applicable. • Coordinate pest control services and verify that identified issues are addressed. • Ensure proper waste collection, segregation and disposal through the designated arrangements. Team Management • Supervise housekeeping supervisors, cleaners and attendants, ensuring clear responsibilities and adequate coverage. • Prepare duty rosters and allocate employees according to occupancy, workload and operational priorities. • Monitor attendance, performance and productivity, and submit overtime requirements for approval. • Train employees on cleaning methods, equipment operation, chemical handling and service standards. • Identify staffing gaps and coordinate recruitment, onboarding and replacement requirements with HR. • Address performance concerns and refer disciplinary matters to HR through the approved process. Quality and Service • Conduct regular inspections of rooms, washrooms, corridors, offices and common areas. • Record deficiencies, assign corrective actions and verify completion. • Handle housekeeping complaints promptly and follow up with residents, clients or facility representatives. • Monitor recurring issues and improve cleaning schedules, methods and staff deployment. • Maintain inspection records and support client visits and operational audits. Materials and Equipment • Forecast requirements for cleaning materials, chemicals, consumables, linen and equipment. • Monitor stock levels, usage and issuance records with Stores to prevent shortages and unnecessary consumption. • Raise purchase requests within approved budgets and verify the suitability of received items. • Ensure cleaning equipment is properly used, stored and maintained. • Report damaged, missing or unserviceable items and follow up on repairs or replacement. Safety and Coordination • Ensure employees use appropriate PPE and follow safe cleaning and chemical-handling procedures. • Maintain proper chemical labelling, storage and access to safety data sheets. • Ensure wet-floor signage and other precautions are used during cleaning activities. • Report hazards, incidents and maintenance defects, and follow up with the responsible teams. • Coordinate with Operations, Maintenance, HSE, Stores and HR to resolve issues affecting housekeeping services. • Submit regular reports covering inspection results, staffing, complaints, material consumption and outstanding actions. • Diploma or bachelor’s degree in Hospitality Management, Facilities Management or a related field, or equivalent relevant experience. • Minimum 5 years of housekeeping experience, including at least 2 years in a supervisory or managerial role. • Experience managing housekeeping in labour accommodation, large camps, hotels or facilities management environments. • UAE experience is preferred. • Practical knowledge of cleaning standards, chemicals, equipment, linen control and workplace safety.