Jewellery Bespoke Coordinator

Order Management & Coordination: • Ensure smooth handling of the complete bespoke order lifecycle from enquiry to delivery. • Translate customer requirements into clear design briefs for internal design teams. • Coordinate with manufacturing units to track production timelines and resolve bottlenecks. • Maintain accurate documentation, approvals, and communication logs for each order. Customer Experience & Relationship Management: • Serve as the primary point of contact for customers throughout the bespoke journey. • Provide timely updates, manage expectations, and ensure exceptional service standards. • Conduct consultations to understand customer preferences, budgets, and design inspirations. • Ensure final product delivery meets or exceeds customer expectations and brand standards. Cross-Functional Collaboration: • Liaise with designers, craftsmen, logistics teams, and store staff to ensure workflow efficiency. • Facilitate design reviews, approvals, and modifications based on customer feedback. • Coordinate with logistics for safe and timely movement of high-value pieces. • Ensure all stakeholders adhere to bespoke process guidelines and timelines. Quality Assurance & Compliance: • Oversee quality checks at key production stages to ensure adherence to design specifications. • Validate final product craftsmanship, materials, and finishing before customer handover. • Ensure compliance with brand standards, safety protocols, and documentation requirements. • Identify recurring quality issues and collaborate with teams to implement corrective actions. Retail Team Training & Capability Building: • Train retail teams on bespoke order collection, documentation, and customer communication. • Develop and share SOPs, checklists, and workflow guidelines for in-store bespoke handling. • Support stores in managing complex bespoke enquiries and escalations. • Monitor store performance in bespoke order handling and recommend improvements. Strengthen After-Sales & Repeat Bespoke Orders: • Follow up after delivery with care tips, appreciation notes, and invitations for future custom projects. • Encourage clients to redesign old jewellery pieces—an easy way to generate repeat bespoke business. • Build a small VIP list of bespoke clients and offer them early access to new design concepts. • To build and grow the bespoke business by driving defined sales targets, ensuring profitable operations, and consistently attracting new high-value clients • Graduate in Jewellery Design, Fashion Design, Accessory Design, Product Design, or a related design discipline . • 3-8 years of experience in bespoke jewellery, luxury retail, jewellery design coordination, or client servicing. • Strong knowledge of gold jewellery, diamonds, gemstones, and custom jewellery development processes. • Excellent customer relationship management, communication, and stakeholder coordination skills. • Experience in handling bespoke/custom jewellery orders and high-value clientele. • Proficient in MS Excel and CRM/ERP systems. • Strong attention to detail, problem-solving skills, and a customer-centric approach. Mandatory Requirement: Candidate must have completed education in a design-related field, preferably Jewellery Design or a relevant design specialization.