HR Shared Services Supervisor

Key Responsibilities 1. PRO & Immigration Services • Manage end-to-end employee visa applications, renewals, transfers, amendments, and cancellations. • Coordinate employment permits, medical fitness tests, Emirates ID applications, and residency formalities. • Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE (where applicable), and other government entities. • Maintain visa expiry trackers and ensure proactive renewals to avoid penalties or operational disruptions. • Coordinate employee visa transitions, including bulk transfers to Concentrix sponsorship. • Handle labour complaints, immigration queries, government notices, and related escalations in coordination with HR and Legal. • Manage external PRO service providers, ensuring timely processing, cost control, and service quality. 2. HR Administration & Employee Services • Manage employee joining formalities, personnel documentation, and onboarding coordination. • Maintain accurate employee records, visa documents, employment contracts, and statutory compliance trackers. • Support employee transfers, exits, final documentation, and visa cancellations. • Address employee queries related to visas, employment documentation, and government procedures. • Coordinate with HR, Payroll, Finance, and Operations to ensure smooth employee lifecycle management. 3. Governance, Reporting & Compliance • Ensure compliance with UAE labour laws, immigration regulations, and applicable Free Zone requirements. • Maintain centralized visa, employee administration, and recruitment dashboards. • Provide daily, weekly, and monthly updates on pending applications, renewals, employee issues, and service delivery. • Monitor service-level agreements, proactively identify risks, and implement process improvements. • Supervise recruitment and PRO activities, ensuring accountability, accurate documentation, and timely resolution of escalations. 4. Talent Acquisition & Hiring Support • Manage end-to-end recruitment for frontline, supervisory, and professional positions across UAE accounts. • Coordinate hiring requirements, workforce plans, and approved job requisitions with Operations. • Oversee candidate sourcing, screening, interviews, selection, offer management, and onboarding. • Ensure recruitment targets and agreed hiring turnaround times are achieved. • Maintain recruitment trackers, hiring dashboards, and regular progress reporting. • Identify sourcing challenges and implement strategies to improve recruitment effectiveness. ",