Hostess

The Restaurant Hostess is responsible for providing a warm and welcoming experience for guests, ensuring smooth seating arrangements, and assisting with front-of-house operations. As the first point of contact, the hostess sets the tone for the dining experience with professionalism and hospitality. Key Responsibilities • Greet guests warmly upon arrival and create a positive first impression. • Escort guests to their tables while ensuring a smooth flow of seating arrangements. • Offer assistance with menu guidance, specials, and restaurant recommendations. • Manage guest preferences, including seating requests and special occasions. • Communicate with guests politely and professionally, addressing any initial concerns or requests. • Handle reservation bookings efficiently through phone, online platforms, or walk-ins. • Maintain and update the reservation system with accurate guest details and seating arrangements. • Organize the waitlist during peak hours, providing guests with accurate wait-time estimates. • Ensure effective communication between guests and service staff regarding table availability. • Monitor guest turnover and adjust reservations as needed to maximize efficiency. • Work closely with servers, managers, and kitchen staff to ensure seamless dining service. • Monitor the dining area to identify available tables and clear space for incoming guests. • Anticipate guest needs by providing prompt assistance with additional seating requests, high chairs, or accessibility accommodations. • Assist with handling takeout or delivery orders when required. • Assist the reception team by answering phone calls, responding to inquiries, and providing information about the restaurant. • Confirm and update reservations, special requests, and group bookings. • Provide assistance with organizing guest lists for events, large parties, or VIP guests. • Manage customer feedback and communicate guest concerns to the appropriate personnel. • Perform light administrative tasks such as organizing menus, maintaining cleanliness at the host stand, and assisting with paperwork when needed. • Ensure the entrance, reception, and host stand remain clean and organized at all times. • Maintain the restaurant s professional appearance by arranging menus, promotional materials, and signage properly. • Assist in keeping waiting areas comfortable and inviting for guests. • Monitor restrooms and common areas, reporting any maintenance or cleanliness issues. • Previous UAE experience in a restaurant or food service role is preferred but not required. Key Competencies • Strong communication skills. • Ability to multitask and work in a fast-paced environment. • Experience with restaurant management software is a plus. • Flexible schedule (evenings, weekends, holidays). • Ability to stand for extended periods.