Hostess

Guest Welcome & First Impressions • Welcome guests warmly and professionally on arrival and acknowledge departing guests courteously. • Create a strong first impression that reflects the venue’s brand standards, energy, and service culture. • Manage guest arrivals confidently during busy periods, maintaining calm, friendliness, and professionalism at all times. Reservations & Seating Support • Manage reservations, walk-ins, and waitlists accurately across approved booking channels and systems. • Support table allocation and seating flow in line with floor capacity, booking priorities, and service readiness. • Provide accurate wait time guidance to guests and update them professionally where delays or changes occur. • Coordinate closely with managers and the service team to ensure smooth seating flow and balanced section management. Guest Communication & Service Support • Answer guest phone calls and basic enquiries in a clear, courteous, and helpful manner. • Escort guests to their tables and present menus where required, ensuring a smooth handover to the service team. • Communicate guest requests, preferences, special occasions, or seating needs clearly to the floor team. • Escalate guest complaints, dissatisfaction, or operational issues promptly to the manager on duty. Standards & Front Desk Presentation • Maintain the host stand, entrance, and waiting area in a clean, organised, and guest-ready condition throughout service. • Uphold grooming, punctuality, professionalism, and brand representation standards at all times. • Ensure reservation records, guest notes, and front desk materials are accurate, organised, and handled appropriately. • 1–3 years’ experience in a host / hostess, reception, guest-facing, or front-of-house role within hospitality, restaurant, café, or hotel environments. • Strong communication and interpersonal skills with a warm and confident guest-facing manner. • Experience using reservation platforms or booking systems is an advantage. • Ability to remain calm, organized, and professional under pressure during busy service periods. • Fluent in English; additional languages are an advantage.