Hostess

The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction. Key Responsibilities • Welcome guests warmly and escort them to their assigned tables • Manage restaurant reservations, cancellations, table assignments, and special requests • Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services • Answer telephone enquiries professionally and according to service standards • Monitor guest flow and organize waiting lists during busy periods • Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns • Conduct table visits and coordinate with the team to ensure guest satisfaction • Maintain a clean, organized, and well-presented hostess desk and dining area • Support menu preparation, cashiering procedures, and restaurant operations when required • Work closely with colleagues to deliver friendly, efficient, and professional serviceCompany Description • Minimum of 1 year s experience as a Hostess or in a similar food and beverage role • Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage. • Strong guest service and interpersonal skills • Pleasant, professional, and well-groomed appearance • Basic knowledge of food and beverage service • Basic computer skills