Hostess (Short Term)

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction. The job of Hostess is executed satisfactorily when: • All rules & regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP. • The service team is well managed, having delegated the appropriate tasks to the team members. • A High quality of product and service is maintained in the outlet. • The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. • A courteous, professional and efficient service is provided at all times. • All duties and tasks are performed as per the tasks required at the outlet. • Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. • Ensure that the place of work and surrounding area is kept clean and organized at all times. • Successfully perform opening and closing procedures established for the assigned outlet • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. • Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety. • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. • Project at all times a positive and motivated attitude and exercise self-control. • Maintain and update the restaurants guest history. • Maintain a legible and up to date reservation book. To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: • Passionate for Food & Beverage • People Oriented • Passionate for European luxury • Entrepreneurial • Straightforward • Sense of responsibility • Team player • Analytical thinker • Flexible and reliable • Tolerant and open minded • Works well under pressure