Waiter / Waitress

A. Job Qualifications • Ideally holds a relevant diploma or qualification in Hospitality, Food & Beverage, Tourism Management, or a related field. • Minimum of 1 2 years of experience in a similar role, preferably within a luxury hotel or upscale restaurant environment. • Strong customer service, communication, and interpersonal skills. • Good knowledge of food and beverage products, service standards, and restaurant operations. • Previous experience with Micros or a similar POS system is an advantage. • Professional appearance with excellent grooming and presentation standards. • Positive attitude with the ability to work effectively as part of a multicultural team. • Flexible and able to work various shifts based on operational requirements. B. Key Areas of Responsibility 1. Customer Service • Delivers exceptional, personalized service in line with the hotel's standards and brand promise. • Welcomes guests warmly and establishes positive relationships throughout their dining experience. • Anticipates guest needs and responds promptly and professionally to requests. • Handles guest comments, concerns, and inquiries in a courteous and efficient manner, ensuring appropriate follow-up and satisfactory resolution. • Maintains positive and professional interactions with guests and colleagues at all times. • Provides excellent service to internal customers and works collaboratively with other departments. • Creates memorable guest experiences through attentive, genuine, and personalized service. 2. Operational • Ensures all established brand and Food & Beverage service standards are consistently followed. • Works closely with colleagues and other departments in a supportive and flexible manner, contributing to the overall success of the hotel and guest satisfaction. • Maintains appropriate par levels of operating equipment, supplies, and guest amenities. • Welcomes and seats guests, presents menus, takes orders, and serves food and beverages according to established service sequences and procedures. • Demonstrates thorough knowledge of all menu items, ingredients, beverages, promotions, and special offerings. • Confidently answers guest inquiries and provides suitable recommendations based on guest preferences. • Actively promotes and upsells food and beverage items while maintaining a natural and guest-focused approach. • Ensures tables are properly set, cleared, and reset according to established standards. • Uses the Micros/POS system accurately and efficiently for order processing and billing. • Presents guest bills accurately and processes payments in accordance with established procedures. • Performs cashiering duties when required and ensures all cash and credit card transactions are handled accurately and securely. • Strictly follows all Finance policies and procedures relating to cashiering, payment processing, and cash handling. • Maintains cleanliness, organization, and readiness of the assigned station and surrounding service areas. • Communicates guest preferences, dietary requirements, allergies, and special requests accurately to the relevant team members. • Ensures all guest requests are followed through in a timely and professional manner. 3. People & Teamwork • Demonstrates and supports GHM's values and service culture in daily interactions. • Maintains positive and respectful working relationships with colleagues and contributes to a collaborative team environment. • Supports colleagues during busy periods to ensure smooth and efficient operations. • Communicates effectively with the kitchen, bar, and other Food & Beverage colleagues to ensure seamless service delivery. • Participates actively in departmental training, briefings, and development activities. 4. Other Duties • Attends and actively contributes to training sessions, departmental briefings, and meetings as required. • Maintains a high standard of personal presentation, grooming, and hygiene at all times. • Represents the hotel professionally and demonstrates responsible behavior both with guests and colleagues. • Familiarizes themselves with and adheres to the Employee Handbook, hotel policies, rules, and procedures. • Complies with all hotel requirements relating to food safety, hygiene, health and safety, fire safety, security, and the appropriate use of hotel systems and resources. • Adapts positively to changes within the Food & Beverage operation and supports evolving business and operational requirements. • Maintains professional relationships with relevant business partners and industry representatives where appropriate. • • Ideally holds a relevant diploma or qualification in Hospitality, Food & Beverage, Tourism Management, or a related field. • Minimum of 1 2 years of experience in a similar role, preferably within a luxury hotel or upscale restaurant environment. • Strong customer service, communication, and interpersonal skills. • Good knowledge of food and beverage products, service standards, and restaurant operations. • Previous experience with Micros or a similar POS system is an advantage. • Professional appearance with excellent grooming and presentation standards. • Positive attitude with the ability to work effectively as part of a multicultural team. • Flexible and able to work various shifts based on operational requirements.