F&B Server

The Food & Beverage Server is responsible for delivering exceptional dining experiences through personalized, attentive, and professional service. The role ensures that guests receive high-quality food and beverage service while maintaining the highest standards of hospitality, cleanliness, and operational efficiency. As an ambassador of Our Habitas, the F&B Server creates meaningful connections with guests, embraces the brand's values, and contributes to a welcoming and memorable dining atmosphere. Guest Experience & Service Excellence • Welcome guests warmly and professionally, creating a positive first impression. • Deliver personalized, attentive, and engaging service in accordance with Our Habitas standards. • Present menus, explain food and beverage offerings, and provide recommendations based on guest preferences. • Take accurate food and beverage orders and communicate them promptly to the Kitchen and Bar teams. • Serve food and beverages according to established service sequences and presentation standards. • Anticipate guest needs and respond promptly to requests. • Handle guest concerns professionally and escalate matters when necessary. • Build positive guest relationships while respecting privacy and cultural differences. Food & Beverage Operations • Prepare restaurant sections and service stations before each shift. • Ensure proper table setup, including cutlery, glassware, crockery, and table accessories. • Maintain cleanliness, organization, and presentation of dining areas throughout service. • Ensure accurate and timely delivery of food and beverage orders. • Coordinate effectively with the Kitchen, Bar, and other operational departments. • Monitor table service, replenish beverages, and clear used items appropriately. • Assist with opening and closing duties, including cleaning, restocking, and equipment preparation. • Support special events, private dining experiences, and other F&B activities when required. Product Knowledge & Sales • Maintain thorough knowledge of menus, ingredients, preparation methods, and beverage selections. • Understand dietary requirements, food allergies, and available menu alternatives. • Recommend suitable food and beverage pairings to enhance the guest experience. • Promote menu highlights, seasonal offerings, and special experiences. • Apply suggestive selling and upselling techniques naturally and professionally. • Remain informed about resort facilities, activities, and experiences to assist guests. Hygiene, Safety & Compliance • Comply with all food safety, hygiene, and sanitation procedures. • Maintain excellent personal grooming and hygiene standards. • Follow proper food handling, storage, and service practices. • Ensure compliance with HACCP principles and applicable Qatar food safety regulations. • Report unsafe conditions, equipment defects, and hygiene concerns immediately. • Follow established procedures for allergen management and guest dietary restrictions. • Handle equipment and service materials responsibly to minimize breakage and waste. Cashiering & Administrative Responsibilities • Accurately process guest orders and transactions through the Point-of-Sale (POS) system. • Present bills correctly and process payments in accordance with company procedures. • Ensure proper handling of cash, card payments, and room charges. • Report billing discrepancies and operational concerns promptly. • Maintain accurate records of transactions and assigned operational checklists. Teamwork & Collaboration • Work collaboratively with colleagues to ensure smooth and efficient operations. • Participate actively in daily briefings, departmental meetings, and training sessions. • Support colleagues during peak operational periods. • Communicate clearly and professionally with supervisors and team members. • Demonstrate flexibility in supporting different F&B outlets and service areas. • Contribute to a positive, inclusive, and respectful working environment. Learning & Development • Participate in mandatory training, service development programs, and departmental initiatives. • Continuously improve food and beverage knowledge and technical service skills. • Apply feedback constructively to enhance individual performance. • Demonstrate commitment to personal growth and professional development. • Support the resort's service excellence and guest satisfaction initiatives. • High school diploma or equivalent; hospitality-related qualifications are an advantage. • Previous experience as an F&B Server, Waiter, or Waitress, preferably in a luxury hotel, resort, or upscale restaurant. • Good knowledge of food and beverage service procedures. • Familiarity with POS systems and basic cashiering procedures. • Good command of spoken and written English; additional languages are an advantage. • Knowledge of food safety and hygiene standards. • Ability to work flexible shifts, including weekends and public holidays.