Outlet Supervisor (Short Term)

The Outlet Supervisor oversees daily restaurant operations, ensuring exceptional food and beverage service that aligns with Kempinski s standards and DNA values. This role focuses on driving sales, maximizing guest satisfaction, and providing courteous, professional, efficient, and flexible service to every guest. • All rules & regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP. • The service team is well managed, having delegated the appropriate tasks to the team members. • The sales are driven to the outlet s full potential and that budget is adhered to. • A High quality of product and service is maintained in the outlet. • The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. • Responsible to Assistant Restaurant Manager/ Restaurant Manager. • Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. • A courteous, professional and efficient service is provided at all times. • All duties and tasks are performed as per the tasks required at the outlet. • Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. • Ensure that the place of work and surrounding area is kept clean and organized at all times. • Successfully perform opening and closing procedures established for the assigned outlet. • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. • Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.