Hostess

The Position To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests. KEY ROLES & RESPONSIBILITIES • Provide a warm and friendly welcome, leading guests and seating them at their table. • Take telephone bookings and maintain a clear and organised reservations book. • Assist in the set-up of tables and displays. • Maintain and update guest database. • Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor. • Maintain cleanliness of hostess station and surrounding areas, as well as of all menus. • Maintain good working relationship with own colleagues, and all other departments. • Correct preparation of all necessary operational material in the back office. • Learn safety, sanitation and hygiene policies. • Present check to guests and perform cashiering function if needed. • Effectively control guest flow in the restaurant ensuring maximum turnover. • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. • Train waitstaff and bus staff in hostess standards. • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.Company Description QUALIFICATIONS & REQUIREMENTS • Excellent reading, writing and oral proficiency in English. • Well-presented and professionally groomed at all times. • Strong interpersonal skills and able to establish a good rapport with guests. • Possess full knowledge of restaurant s seating/table plan. • Computer knowledge (Microsoft Excel, Word, Powerpoint). • Hotel Restaurant Management graduate. EXPERIENCE • 1 year Hotel experience in F&B.