Hostess

How does your working day look like • Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice. • Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections. • Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded. • Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences. • Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate. • Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance. • Accurately manage reservations using the restaurant s system, including inputting, updating, and reviewing guest data and seating plans. • Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members. • Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately. • Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow. • Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required. • Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution. • Follow grooming and uniform standards as set by 25hours, always reflecting a stylish and refined appearance. • Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements. • Support a strong sense of teamwork, collaboration, and mutual respect within the restaurant and across departments.Company Description Qualifications Your personality counts more than your CV • Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations. • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. • Ability to speak the English language sufficient to conduct small employee meetings to impart new information. • Ability to remember, recite and promote the variety of menu items. • Ability to move throughout a crowded room to seat guests. • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. • High school graduate or equivalent required. • Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred • Additional language ability preferred. • Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations. • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. • Ability to speak the English language sufficient to conduct small employee meetings to impart new information. • Ability to remember, recite and promote the variety of menu items. • Ability to move throughout a crowded room to seat guests. • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. • High school graduate or equivalent required. • Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred • Additional language ability preferred.