Hostess

Job Description • Maintain complete knowledge of: • Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code • Restaurant reservation procedures • Daily house count, arrivals, departures, VIP s • Scheduled in-house group activities, locations and times • All department policies / service procedures • Answer telephone within 3 rings, using correct salutations and telephone etiquette. • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. • Communicate reservation or cancellation changes to management as they arise throughout the shift. • Monitor the preparation of own assignments, ensuring compliance to departmental standards. • Ensure that all menu s, check folders are cleaned and in sufficient quantity. • Ensure that the hostess stand is cleaned and organized. • Review the Reservation book, pre-assign designated tables and follow up on all special requests. • Greet the guests at the entrance of the restaurant. • Seat Guest accordingly to floor plan / being fair to each waiter. • Be familiar with hotel services / activities to respond to guest inquiries accurately. • Handle guest complaints and insuring guest satisfaction and inform Outlet Manager. • Monitor guests reactions and confer frequently with management to ensure guest satisfaction.Company Description • 2-4 years experience in service or hostess position • Strong guest and employee interpersonal skills • Guest experience centric • Good beverage/wine knowledge • Fluent in English