Head Hostess - Monkey Bar

How does your working day look like • Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development. • Assign areas of responsibility to reception/hostess staff. • Assist with performance evaluation of line staff. • Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager • Prepare the daily/weekly/monthly roster in co-ordination with the Operations team • Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained. • Conduct daily team member communication meetings in the absence of the Venue Manager • Adherence to stock control and par stocks of stationary and of equipment (controlling costs) • Assist, manage and control the use and upkeep of equipment s and assets • Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables • Assist in developing strategies to increase sales • Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes. • Manage Reservations and Table Management System • Manage Database and upkeep of information create reporting templates to update weekly • Manage yearly marketing calendar of events and promotions around town • Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis. • Tracking of reservations coming from hotel concierges and administering concierge appreciation program. • Attend all external networking events as directed by Venue Manager and Managing Partner. • Oversee the weekly What s on sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes: • Plan, organize and execute group events , parties, and festive events at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events. • Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner • Personal follow-up via phone or email within one week of the event and update the template report as needed and file • Oversee mailing of official thank-you letter in the month following the event • Introducing potential clients to the venue What s in it for you • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee! • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world • Benefit from great offers from our numerous cooperation partners • Be part of our hilarious staff parties and much more... Your personality counts more than your CV • Minimum of 2 years' experience in Food & Beverage or hospitality sector • Hotel or upscale venue operational experience • Proven leadership and team development experience with ability to train, mentor, and motivate staff • Event planning and coordination experience, with demonstrated ability to execute successful group events and parties • Proficiency with reservation and table management systems • Strong administrative and database management skills with experience in creating reporting templates • Proficiency in Microsoft Office Suite • Sales and revenue management experience with proven track record in upselling and maximising revenue • Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements • Excellent interpersonal and networking abilities with experience building and maintaining professional relationships • Middle East hospitality experience (preferred) • Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions