General Manager

Role Overview We are seeking a dynamic General Manager to lead our high-performing automotive dealership team. As part of our Specialized Sports Equipment team in Dubai, you'll work in an ONSITE environment, leading daily operations and long-term strategy with a commercial mindset. The role combines responsibility for financial performance, operational excellence, and cultivating elite customer-focused teams, all within a fast-evolving and competitive automotive market. Responsibilities • Formulate annual business plans and operational strategies by analyzing automotive market shifts and economic trends. • Lead the annual budgeting process, maintaining strict control over dealership resources, expenses, and overheads to achieve or surpass financial goals. • Cascade annual objectives into actionable daily, weekly, and monthly targets for department managers, proactively monitoring and addressing shortfalls through targeted action plans. • Develop a high-performing management team via active coaching, clear communication, structured career development, and robust training initiatives. • Implement and manage a consistent performance appraisal system, conducting regular staff reviews and providing constructive feedback to all levels, including the Group General Manager. • Source and select top talent according to corporate recruitment policies, partnering with the Group General Manager for disciplinary actions or personnel matters. • Champion a culture of elite customer care across all departments, ensuring immediate and professional resolution of customer complaints within strict manufacturer guidelines. • Safeguard all corporate assets and intellectual property, overseeing maintenance of buildings, equipment, and facilities to corporate standards. • Guarantee compliance with local statutory regulations, legal mandates, and workplace health and safety protocols to eliminate risk. • Direct and oversee daily sales and aftersales operations, ensuring consistent attainment of targets. • Develop and execute strategic sales and marketing initiatives to drive revenue and expand market share. • Inspire and manage multi-departmental teams to foster high performance and collaboration. • Maintain strong relationships with key customers, partners, and stakeholders. • Ensure all operations adhere to manufacturer standards, performance frameworks, and audit compliance. • Monitor branch financial, operational, and customer service KPIs, intervening promptly where performance lags. • Visit multiple branches to conduct operational reviews, enforce controls, and develop teams. • Lead high-stakes problem-solving for customer or operational issues as they arise. Must have requirements • 5-8 years of proven leadership experience in the automotive sector, ideally motorcycles. • Demonstrated experience managing comprehensive sales and aftersales operations. • Commercially astute with a strong record of achieving growth targets in dynamic, competitive environments. • Outstanding leadership, communication, and interpersonal skills. • Excellent planning abilities and proven high-stakes conflict resolution experience. • Strategic involvement in sales and marketing management. • Bachelor s degree in a relevant discipline. • Mandatory UAE market experience, preferably within the automotive industry. • Valid UAE driving license suitable for travel between branches. • Demonstrated success managing large, multi-departmental teams. • Solid understanding and execution of compliance with manufacturer standards and audit requirements. Nice to have requirements • Self-motivated, goal-oriented, and driven to succeed in challenging scenarios. • Positive attitude and resilience in the face of setbacks or market challenges. • Exceptional problem-solving abilities and a strong customer-focused mindset. • Passion for motorcycles, luxury lifestyles, or premium automotive products.