Aftersales Manager | Al-Futtaim Automotive | UAE

• Lead overall aftersales operations and drive achievement of revenue, gross margin, sold hours, recovery rate, and other key performance targets. • Manage branch P&L and ensure effective forecasting, cost control, and profitability. • Optimize workshop capacity, productivity, efficiency, and resource utilization. • Drive customer experience improvements through NPS, customer feedback, service quality, and operational improvement initiatives. • Ensure compliance with SOPs, HSSE requirements, government regulations, and operational standards. • Lead, coach, develop, and performance-manage the aftersales team while supporting talent development and succession. • Collaborate closely with workshop, parts, HR, finance, marketing, customer relations, and other key stakeholders to improve overall branch performance. Required skills to be successful • Strong knowledge of automotive dealership and distributor aftersales operations . • Proven ability to manage business performance, revenue, gross margin, and branch P&L. • Strong leadership, coaching, and people-development capability. • Strategic problem-solving and decision-making skills. • Good understanding of ERP systems and operational reporting. • Ability to lead change and continuously improve operational efficiency. • Strong stakeholder management and customer-focused mindset About the team You will work within a fast-paced automotive aftersales environment, collaborating with workshop management, service advisors, technicians, parts teams, support functions, senior management, and other key stakeholders. The role also carries responsibility for leading and developing a sizeable operational team while ensuring the service centre is effectively resourced. What equips you for the role • Bachelor’s degree in Engineering, preferably Automotive, Business Management, or equivalent . • Minimum 10 years of overall experience within automotive dealerships . • At least 5 years of automotive aftersales experience at managerial level . • Demonstrated experience leading teams and managing automotive aftersales operations. • Strong commercial awareness combined with a focus on customer experience, operational excellence, and continuous improvement.