Facility Administrator - CAFM

• Process resident check-ins, check-outs, room transfers, and bed allocations against approved instructions. • Maintain accurate resident details, client company records, and room and bed occupancy status. • Coordinate room readiness, inspections, and key or access-card handovers with housekeeping, maintenance, and security. • Receive resident complaints and maintenance requests, create CAFM work orders, and assign them to the responsible teams. • Track work orders through completion, follow up on delays, and escalate emergencies and overdue tasks. • Support preventive maintenance schedules and maintain inspection and service records. • Coordinate requests relating to cleaning, pest control, waste collection, plumbing, electrical systems, and air conditioning. • Liaise with client representatives regarding arrivals, departures, accommodation requirements, and resident concerns. • Prepare occupancy, resident movement, maintenance, and outstanding complaint reports. • Provide verified accommodation records to accounts for billing and highlight discrepancies. • Monitor staff attendance and check-in/check-out records where assigned. • Maintain clear shift handovers and protect confidential resident and company information. Ad Hoc Duties • Support group arrivals, departures, temporary relocations, and urgent accommodation arrangements. • Assist with physical occupancy checks, room inventories, inspections, audits, and property handovers. • Provide administrative cover at other accommodation sites when required. • Carry out other reasonable duties related to camp administration and facilities operations as assigned by management. • Diploma or equivalent; facilities management or administration training preferred. • Experience using CAFM, CMMS, or facilities helpdesk systems. • Familiarity with attendance systems and multi-site operations. • Good Excel, reporting, communication, and coordination skills. • Strong attention to detail and ability to manage multiple requests. • Diploma or equivalent qualification. • Experience in workers’ accommodation, camp administration, real estate, or facilities helpdesk operations. • Familiarity with CAFM, CMMS, or accommodation management systems. • Good Excel, reporting, communication, and coordination skills. • Strong attention to detail and ability to work with residents from diverse backgrounds. • Willingness to work shifts according to operational requirements. Reporting To: Facilities Manager / CAFM Administrator